Our Tech support have just finished for the day
but if you go to our website, the answers you need are there.
Once on the website, Click on Technical Support, then Blackberry Users, then Original Freedom Keyboard.
Then download BES Security Changes and Handheld Security Changes. Hopefully, the info you need is contained there. If you are still having trouble after that, raise a support ticket (in the same location on the website) and we will get back you tomorrow. If you send us your phone number, we can phone you and talk you through it.
If you need me again, you know where I am and we're here to help.
Freedom Input Ltd.