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Old 03-15-2007, 02:36 PM   #1 (permalink)
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Default Attempt to send message to group gives error

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One our users has a Tmobile 8703e Blackberry. He is in Africa and reporting that when he tries to send an email to a group syncronized from his personal contacts in Outlook that he gets an error message that there is no email address. I cannot look at his device as I am not in Africa. Does anyone have any input?
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Old 03-15-2007, 03:02 PM   #2 (permalink)
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Can he look at his group and verify that the email addresses are there?
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Old 03-15-2007, 04:36 PM   #3 (permalink)
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I'm assuming they're not. And I'm wondering why that wouldn't sync?
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Old 03-15-2007, 05:45 PM   #4 (permalink)
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ok, nevermind, "Groups" on your Blackberry in your Addressbook are different than in Outlook. It sounds like he is on BES, you didn't say, and I don't know BES. I hope someone else might assist you.
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Old 03-16-2007, 12:58 AM   #5 (permalink)
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As far as I know, groups need to be created on the BB.
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Old 03-16-2007, 12:09 PM   #6 (permalink)
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Yes, we are on BES. My apologies for neglecting that pertinent piece of information.
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Old 03-16-2007, 07:05 PM   #7 (permalink)
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I have groups on my Outlook and they are shown on the contacts list in the BB. I have no issues with selecting a group and sending emails to all. I am also on a BES. I would be sure the groups are on the outlook first. When I update or make a new one it is automatically transfered to the BB has a single contact. Maybe my groups creation is different than his.
I did have some issues one time when one of the email addresses was wrong.

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Old 03-17-2007, 07:16 AM   #8 (permalink)
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I don't know if this will help you in diagnosing his problem or not...but ever since I got my 8703e (VZW - BES) my groups in Outlook on my PC have not functioned properly. Whenever I try to use my pc to send to a group I have created, Outlook gives me an error message. My IT department is trying to figure it out, but they are stumped.

I just though you might want to try looking at it from the Outlook side and not the BB side.
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