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Old 03-16-2007, 09:58 AM   #1 (permalink)
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Default Random cold resets

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A few times a day, I experience a cold reboot (with the hour glass). This happens just as I am putting the BB into its case. I see the indicator light turn solid red for a couple of seconds and then I get a reboot.

Is anyone else experiencing this?
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Old 03-16-2007, 10:13 AM   #2 (permalink)
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I was hoping this was something I did! :(

I just got my 8800 yesterday, did a restore, but had some issues because I tried to restore before everything was activated on the Enterprise, so I had to do it a 2nd time... but everything looked good.

Twice yesterday while I was talking on the phone, the line went dead, the screen blanked, the red light went on, then off, then the hourglass came up. First time I pulled the battery thinking that I needed a fresh start since getting the BB. After the 2nd time happened, I thought I would come search here and saw your post...... PLEASE SOMEONE HELP! I don't want to own a Treo!

ps-> I had had no issues with other BBs and have owned a 75xx?, 7100, 8700, 8100, now 8800.
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Old 03-16-2007, 10:30 AM   #3 (permalink)
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yea, I would deffinetly take that 8800 back to the store and get a new one. It can't be that old.
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Old 03-16-2007, 01:18 PM   #4 (permalink)
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I experienced the same problem and I returned to the store I purchased my 8800 from and they gave me a new one right away. As long as its under 30 days from when you purchased the phone Cingular will take it back. Otherwise you have to get it shipped from the company and then you get a refurbished phone not a new one.
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Old 03-16-2007, 01:34 PM   #5 (permalink)
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I got mine from Amazon, so do I have to go through them or can I go to a Cingular store? (corporate store that is).
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Old 03-16-2007, 01:45 PM   #6 (permalink)
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Default How much apps

Are you running a lot application?
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Old 03-16-2007, 03:06 PM   #7 (permalink)
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I know there are 2 of us with this problem and I don't want to steal the thread... BUT, I'm running very few apps (Nothing but the standard ones that you have to run). The problem hasn't occured today but I haven't used the phone portion except for short calls.
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Old 03-16-2007, 03:18 PM   #8 (permalink)
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Well, experiment and use the phone for a long time. And as for apps, when this happened, were you running at most ten?
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Old 03-16-2007, 03:22 PM   #9 (permalink)
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I will try to recreate. I think the most apps I've had running was 6-7, since I just got it and haven't loaded it up. I install the TeleNav then realized it was a pay service (no thanks) so I will remove. And I installed BBWeather. Hopefully I can recreate this weekend. Thanks,
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Old 03-16-2007, 03:32 PM   #10 (permalink)
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For what it's worth, my random cold restarts went away when I took BBWeather off my 8800
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Old 03-16-2007, 05:47 PM   #11 (permalink)
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Quote:
Originally Posted by joemz
For what it's worth, my random cold restarts went away when I took BBWeather off my 8800
I would be trying that BUT, I installed BBWeather last night after I had the 2 cold resets. I didn't have one today. I will overuse the phone and see what happens. My only common trait for each was that I was on the phone.
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Old 03-16-2007, 07:32 PM   #12 (permalink)
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Quote:
Originally Posted by GoFrogs
My only common trait for each was that I was on the phone.
My only common trait is when I put the BB back into the leather case. I thought it might be an app issue, but I have had nothing but standard apps (contacts, calendar, etc.) running when this has happened.

I spoke to me IT department and I am getting it replaced next week. I had an 8700c which never had any problems.
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Old 03-17-2007, 05:39 PM   #13 (permalink)
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This cold reboot started happening to me about a week after purchasing the 8800. Mine does a cold boot at least once a day and it is usually when I am taking it out of the holster, however, I have also had cold boots when trying to make a call on the unit, but when calling thru the Jawbone, it does not cold boot. My cold boots still happen with or without BBWeather. I am not running any additional apps when I get the cold boot. Glad to see it is not just me. Hopefully, someone out there will come up with a reason this happens and then we can all live happily, or at least until the 8300 comes out.
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Old 03-17-2007, 06:09 PM   #14 (permalink)
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Mine rebooted once when I started my car - was connected to my BT headset and my car has built-in BT.
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Old 03-17-2007, 06:20 PM   #15 (permalink)
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Old 03-17-2007, 06:54 PM   #16 (permalink)
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I got the same problem. Hourglass everyonce in a while.

mine ended up being simple.

Everytime I hit the top of the phone (...even ever so slightly) it would reboot.

happened a lot when i was puting it in the case. you can test it out to see if this is your problem as well by taking a couple fingers and taping the top of the phone near the power button (no, i wasnt pressing the power button to turn it off) and seeing if it reboots. I was happy i found this out cause i had worked out in my mind all the steps a needed to take to see if it was a software problem and that would have been a lot more work.

mine was an amazon.com phone...first shipment. They're sending me a replacement as we speak..

hope this helps.
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Old 03-17-2007, 07:30 PM   #17 (permalink)
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Default Problem and solution!

Thanks, again. So now everyone who has this problem should get a phone exchange. Thanks for solving and finally pinpointing a solution. So, if you got it through a 3rd party company contact them for noncarrier people. If you got it using a carrier to buy the phone, call them and ask for a phone exchange by mail, and tell them its a manufactures defect. And make sure its under the warrenty. Again thanks for the help.
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Old 03-18-2007, 02:40 PM   #18 (permalink)
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Quote:
Originally Posted by JBaughb
mine ended up being simple.

Everytime I hit the top of the phone (...even ever so slightly) it would reboot. hope this helps.
Yes, mine seems like any strong tap on the back on the phone and I think that sometimes when I put the 8800 into th case it is causing that "tap."
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Old 03-19-2007, 07:17 AM   #19 (permalink)
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Thanks to everyone's for your input. I too am glad that I'm not the only one but I am disappointed that there are some flaky devices out there. If this was my first exp with a BB, I would be pretty turned off. I can concur that it is happening a variety of times-- when I put it in the case it happened 2x this weekend, when I plugged into car charger it did it, and since I use the mute button all the time to go into standby, the pressing on the top has certainly happened. I'm contacting Amazon today about a replacement.
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Old 03-19-2007, 07:26 AM   #20 (permalink)
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Quote:
Originally Posted by JBaughb
mine was an amazon.com phone...first shipment. They're sending me a replacement as we speak..

hope this helps.
JBaughb - stupid question-- I can't find anywhere in the Amazon documentation or website about a Replacement. There is definitely a process for returns put that is the first 30 day cancelation process, not returns. How did you get a replacement and so quick (ie before your phone got back to them)?
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