BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 03-19-2007, 08:21 PM   #1 (permalink)
New Member
 
Join Date: Jan 2007
Location: Perry, GA
Model: 8703E
Carrier: Verizon Wireless
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Error when starting desktop manager

Please Login to Remove!

Every time I open desktop manager, I get the following windows installer error message:

The feature you are trying to use is on a network resource that is unavailable.

Click OK to try again, or enter an alternate path to a folder containing the installation package 'BlackBerry 8703e.msi in the box below.



If I click OK, I then get this error message:



The path
C\docume~1\user\locals~1\temp\_isD\Blackberry 8703e.msi cannot be found. Verify that you have access to this location and try again, or try to find the installation package 'BlackBerry 8703e.msi' in a folder from which you can install the product BlackBerry v4.1.0 for the 8703e Series Wireless Device.

I cannot uninstall the program from add/remove programs without receiving the same message.

I have also downloaded the latest desktop manager and still get the error message. Is there anything I can do to get rid of this?
Offline  
Old 03-20-2007, 12:08 AM   #2 (permalink)
CrackBerry Addict
 
mike_187's Avatar
 
Join Date: Jul 2005
Location: US and A
Model: 8100
Carrier: AT&T
Posts: 794
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Have you tried reinstalling the 8704 software, it sounds like its missing the OS files.
__________________
-MC-
Offline  
Old 03-20-2007, 12:09 AM   #3 (permalink)
Thumbs Must Hurt
 
Join Date: Jan 2005
Location: Fontana, CA
Model: 9650
Carrier: Verizon
Posts: 115
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Try this:
Run the downloade exe, once it has gotten to the point where you can proceed with your install locate the temp folder the files were extracted to. The .msi file is likely in there. Copy it to the location you specified above. Cancel the install and then return to starting the DM.

I would suggest you then uninstall the DM and reinstall it cleanly.
Offline  
Old 06-15-2007, 11:50 AM   #4 (permalink)
New Member
 
Join Date: Jun 2007
Model: 8100
PIN: N/A
Carrier: T-Mobile
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Wow. Simple but Genoius! LOL. Thanks I have been looking for a fix to this issue and this one worked great!!
Offline  
Old 06-29-2007, 10:00 AM   #5 (permalink)
Talking BlackBerry Encyclopedia
 
celltester's Avatar
 
Join Date: Mar 2006
Model: 8703e
Carrier: Alltel
Posts: 236
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default I am missing something...

I have a BB 8703e, the device of choice after my 7130. I am getting the same error as above,

the path 'C:\DOCUME~1\e0101402\LOCALS~1\TEMP\_is3E\blackber ry7130.msi' cannot be found, verify that you have access to this location and try again, or try to find the installation package "Blackberry7130.msi" in a folder from which you can install the product Blackberry v4.1.0 for 7130e Series Wireless Device


but I wasn't tracking your instructions very well. The seem percise, but I wasn't able to locate where the "Blackberry7130E.msi" file was so I could zap it. This is absolutely driving me insane. I am using Desktop Manager 4.1, don't know if that makes a difference or not, but any further help would be greatly appreciated.
__________________
Mr.Celltester
Crackberry 8703e / 8830 WorldPhone
Free BB Ringtones/wallpapers@ www.tuneusin.com

Last edited by celltester : 06-29-2007 at 10:05 AM. Reason: add info
Offline  
Old 07-06-2007, 12:17 PM   #6 (permalink)
New Member
 
Join Date: Jul 2007
Model: 8703e
PIN: N/A
Carrier: Verizon
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I have the same problem, but I am receiving the message for both the file 'Blackberry 8703e.msi' and 'DSTUpdateLoaderUSB.msi'. I tried the fix suggested above, but was not able to locate where the temp folder is located. I have uninstalled and reinstalled DM numerous times to no avail.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.