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Old 03-20-2007, 06:28 PM   #1 (permalink)
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Question Email font color is RED. Can't change it

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Boss an I got phones at same time. His is normal black but my message fonts are bright red (only level 1 emails). Can't figure out how to turn it off. Any tips to change it to normal black?
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Old 03-20-2007, 07:07 PM   #2 (permalink)
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Level 1 messages are supposed to be highlighted in red so that they are more noticable on the Message screen. I don't think you can turn this off for Level 1 messages.
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Old 03-20-2007, 07:42 PM   #3 (permalink)
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that's what I thought initially but I'm the only person in the office with this issue. any way to modify what qualifies as "level 1?"
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Old 03-20-2007, 09:16 PM   #4 (permalink)
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Try this:
Open Desktop Manager. Go to Email Settings. Click on the Filters tab. Check your active filters by pressing the Edit button. Make sure you don't have the "Forward with Level 1 Notification" box checked.

Regards-Michael G.
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Old 03-21-2007, 09:23 AM   #5 (permalink)
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If you're using BIS you'll need to log into your carrier's BIS site and adjust filters there.

It seems odd that your messages are being forwarded as Level 1 and that you don't know about the filters. AFAIK nothing is forwarded as Level 1 by default -- you would have had to manually set that up yourself...
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