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Old 03-20-2007, 08:38 PM   #1 (permalink)
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Default Sold my blackberry 8703e....

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and the new owner said he still gets my emails....i thought i did a full reset....does anyone know what to do??i dont want people in my business....please if anyone can help asap i can talk to him and so he can do what is needed....he wants to re-register the blackberry so he can have it as his user name
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Old 03-20-2007, 09:35 PM   #2 (permalink)
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You need to delete/cancel your BIS account to release the IMEI and PIN so the buyer can set up his email and so yours won't go to him.
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Old 03-27-2007, 02:17 AM   #3 (permalink)
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He will need to contact the service provider and they will be able to set him up with a new email acct.
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Old 03-27-2007, 06:40 AM   #4 (permalink)
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Service provider can't fix it. The previous owner has to cancel their BIS account to release the PIN and IMEI. Then the new owner can set up their BIS account.

Resetting the device has nothing to do with BIS email. Or BES for that matter.
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Old 03-27-2007, 09:06 AM   #5 (permalink)
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Quote:
Originally Posted by Dubdub
You need to delete/cancel your BIS account to release the IMEI and PIN so the buyer can set up his email and so yours won't go to him.
How do you cancel your BIS account? I returned a 8703e a few weeks ago.
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Old 03-27-2007, 09:21 AM   #6 (permalink)
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Log onto your BIS account and close it out. Delete all the email accounts, IMEI and PIN. You can also call the carrier and they may be able to do it.
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Old 03-27-2007, 09:23 AM   #7 (permalink)
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Quote:
Originally Posted by dwp1975
How do you cancel your BIS account? I returned a 8703e a few weeks ago.
At the bottom of the page on this link BlackBerry - Internet Service Email Setup
there is a way to configure your BIS from your PC. I believe all you have to do is delete your email account from the list. I'm a n00b and could be wrong but try this and see if it helps.
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Old 03-27-2007, 12:28 PM   #8 (permalink)
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Quote:
Originally Posted by dwp1975
How do you cancel your BIS account? I returned a 8703e a few weeks ago.
Log onto the BIS page, then remove your email, as well as your pin and imei numbers from their respective fields.

This will completely remove you from your old BB and anything related to it.

Cheers...
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Old 03-27-2007, 10:55 PM   #9 (permalink)
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Call service provider, tell them to pass you to RIM internet service accounts, they can delete the PIN from any existing account. Had them do this on friday for me.

Had a phone demo'd by a customer, then we sold it at a discount, the PIN was associated with is BIS. RIM fixed it in 10 minutes, then even gave me the IEMI and PIN so i can create the customers BIS for them. Worked like a charm.
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Old 03-27-2007, 10:57 PM   #10 (permalink)
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Quote:
Originally Posted by Dubdub
Log onto your BIS account and close it out. Delete all the email accounts, IMEI and PIN. You can also call the carrier and they may be able to do it.
Yup!
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Old 03-28-2007, 12:04 PM   #11 (permalink)
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Quote:
Originally Posted by ryanporschen
Call service provider, tell them to pass you to RIM internet service accounts, they can delete the PIN from any existing account. Had them do this on friday for me.

Had a phone demo'd by a customer, then we sold it at a discount, the PIN was associated with is BIS. RIM fixed it in 10 minutes, then even gave me the IEMI and PIN so i can create the customers BIS for them. Worked like a charm.
Great Information..... Thanks!

Cheers....
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