BlackBerry Forums Support Community

Closed Thread
LinkBack Thread Tools
Old 03-25-2007, 03:08 PM   #1 (permalink)
New Member
Hayden-san's Avatar
Join Date: Feb 2007
Location: Tokyo
Model: 8707v
Carrier: Vodafone UK
Posts: 14
Post Thanks: 0
Thanked 0 Times in 0 Posts
Arrow Can't connect to BES. BIS Advice ?

Please Login to Remove!


I need your advice.

How can I connect to my company mail system by using my BIS, and not my companies BES.

Let me explain, my company has a BES, and attaching my BB to it, has come to a dead end. My mobile phone contract is with Vodafone UK, and I’ve had the contract and the same number for the past 15 years.

My company has set my BB account up on the BES, and everything is good to go. I went to the Enterprise Activation screen on my BB, and I entered my email address and password, however it would not hook up.
The IT policy could be loaded using the desktop manager, but I couldn’t get the BB to connect to the BES.

The IT department trouble-shot my BB for a couple of hours, then as an off-the-cuff thought, they asked me if I had the “Enterprise plan” on my account. I checked with Vodafone, and I don’t.

I asked Vodafone if an “Enterprise plan” could be added to my account, and they said that as I have a consumer account and not a business account, it wasn’t possible without closing the account and opening a business account. I’ve had this number for 15 years, so I’m not willing to do that.

Game over on the BES.

Back to the BIS.

I do have a Blackberry data plan, and have my Yahoo Plus mail comes quite fine to my BB, using the BIS service, that I’m sure you are all familiar with.

My company uses Outlook. I’ve set up a rule to forward mail to my BB, however that stops when I shut my PC down. Which defeats the half the object of having a BB.

My company also has Microsoft Outlook Web Access mail, and I noted a feature on the BIS to synchronise my BB with MOWA mail, however, and this is such bad luck, the access port URL is too long (too many characters) to fit in the input field box, and the address gets cut off, and fails. It will do, the address entered, is wrong.

I try to just use the Outlook Mail synchronise setting on the BIS, (not the Web Based), and it reports, that it can’t, find my mail settings and I must download some software for the BIS to get the settings. I download the software which appears to be called “Mail Manager”, I then go back to repeat the process, but just get stuck in a loop, of “Can’t locate your mail settings, please download this software”, Again.

Gentleman, I know the rules, I’ve used the search button. However I come back to you, for thoughts, and guidance.

Many thanks in advance.


The IT department are in America, I’m in Japan. They’ve connected many company and American bought BB's to the BES, for our company. As the BB in Japan is only sold to corporate clients, placing large orders, and our Japanese office is staffed by only 32 people, I had to purchase my BB on my own, from the UK. The company pays the phone bill though. Naturally a “business bought” BB in America, by the company would be attached to a Business contract plan, which is why the IT staff comment was after a while of trouble shooting. I have a genuine feeling that the IT department staff are competent in their ability, but too busy to trouble shoot a BIS problem. Being in Japan, I’ve never meet them face-to-face.

This is my first time, I’ve ever owned a BB, but I’m confident to try menu changes, etc.

Please can you offer some help.
PIN: 250337B3
Old 03-25-2007, 04:56 PM   #2 (permalink)
Dubdub's Avatar
Join Date: Nov 2005
Location: New Hampshire
Model: App6+
PIN: Ask
Carrier: ATT & Verizon
Posts: 20,038
Post Thanks: 52
Thanked 777 Times in 737 Posts

Have them remove all IT policies first. Then allow you access your company account via POP3. The set it up on BIS.
Old 03-26-2007, 06:31 AM   #3 (permalink)
Thumbs Must Hurt
Join Date: Mar 2007
Location: London
Model: 9900
Carrier: Orange UK
Posts: 73
Post Thanks: 0
Thanked 0 Times in 0 Posts


This is your answer:

1) On the BIS Service, you can choose a name and reply address for your BlackBerry so all email you send out can say it is from your corporate email address...

2) Get the Exchange Admins to remove your email address from your mailbox. They then need to create a group and make your mailbox a member of it. When this is done, they need to create an external SMTP contact and use your custom blackberry email address for that (you can create it on the BIS screens... Will be something like [email address]). Give the address to the admins of Exchange to then add as that external SMTP contact and then add that contact to the group which contains your Email Address....

With the above done, you will have the most logical solution for your issue.


Old 03-26-2007, 01:50 PM   #4 (permalink)
BlackBerry Mensa
takeshi's Avatar
Join Date: Jan 2005
Location: Houston
Model: 8310
Carrier: at&t
Posts: 7,741
Post Thanks: 0
Thanked 0 Times in 0 Posts

SiJ200's solution is your best bet. Most companies won't allow POP access to Exchange.

Can you not have your existing number ported to a new business account with a BES data plan? That would really be the best overall solution.

Originally Posted by Hayden-san
My company uses Outlook. Ixxx8217;ve set up a rule to forward mail to my BB, however that stops when I shut my PC down. Which defeats the half the object of having a BB.
IIRC you should be able to create server-side rules in Outlook (on Exchange) that run even when your local copy of Outlook is closed or your PC is shut down. Still, you really want to redirect email rather than forward it.

Last edited by takeshi : 03-26-2007 at 01:54 PM.
Old 03-26-2007, 03:48 PM   #5 (permalink)
Talking BlackBerry Encyclopedia
Medic48's Avatar
Join Date: Mar 2007
Location: Mississauga, Ontario, Canada
Model: 9810
OS: 7.1.0...
Carrier: Rogers Wireless
Posts: 470
Post Thanks: 4
Thanked 24 Times in 16 Posts

You should be able to close your consumer account and switch over to a business account without losing your number. They would just do the same way as if they were doing a Transfer of Responsibility (as if they were transferring the financial responsibility from one user to another without changing any of the device options). So your phone number should not change. I would verify with your service provider if you would lose your number by performing this.

Emergency Medical & Disaster Response
BlackBerry PlayBook 64GB, 9900, 9810, 9800, 9780, 9700, 9000, 8310, 8220, 8700R, 8100, 8300, 7290

Copyright © 2004-2016
The names RIM © and BlackBerry © are registered Trademarks of BlackBerry Inc.