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Old 04-04-2007, 11:57 AM   #1 (permalink)
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Default I've lost my EDGE, and my Browser

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Hello Everyone,
My thanks for all the valuable information in this forum. I've had my 8800 for about a month and have been mostly playing with it on the evenings until I become dependent and wean myself off my Sprint phone. So I've enjoyed installing and experimenting with various applications and getting used to the DTM and the OS. My first issue (which is not why I write) was the fact that I could not get rid of the telenav. After the uninstall of the telenav app, it really seem to embed and leave behind the icon which was a link to their site. I could not find in the device nor using DTM why this was still hanging around. So, this is when I decided to perform a "wipe handheld" and all was well again to start fresh.

Now, at some point during the past week, I noticed that I no longer had internet connectivity according the status on my phone and the fact that I was only getting "edge" connectivity. Cingular support did the normal ritual of battery-out, battery-in, sim-in, sim-out, etc...as well as bumping the services on their end, but no resolve. They recommended I seek a new SIM from a local store, which I did, and still no change, They recommended I re-install, so using DTM I erased all apps and reloaded. This has now resulted in the "Browser" being greyed out on the list of applications via the DTM, and the browser is no longer installed on the device.

So I still have no internet connectivity, no browser installed. I am open to any suggestions.

Thanks,
Michael
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Old 04-05-2007, 12:59 AM   #2 (permalink)
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Check Mobile Network Settings and make sure "Data Services" is set to "ON" there. Tell lCingular to remove BB Service from your account and re-add. One of those should fix your issue.
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Old 04-05-2007, 02:07 AM   #3 (permalink)
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Quote:
Originally Posted by mortonmj
Hello Everyone,
My thanks for all the valuable information in this forum. I've had my 8800 for about a month and have been mostly playing with it on the evenings until I become dependent and wean myself off my Sprint phone. So I've enjoyed installing and experimenting with various applications and getting used to the DTM and the OS. My first issue (which is not why I write) was the fact that I could not get rid of the telenav. After the uninstall of the telenav app, it really seem to embed and leave behind the icon which was a link to their site. I could not find in the device nor using DTM why this was still hanging around. So, this is when I decided to perform a "wipe handheld" and all was well again to start fresh.

Now, at some point during the past week, I noticed that I no longer had internet connectivity according the status on my phone and the fact that I was only getting "edge" connectivity. Cingular support did the normal ritual of battery-out, battery-in, sim-in, sim-out, etc...as well as bumping the services on their end, but no resolve. They recommended I seek a new SIM from a local store, which I did, and still no change, They recommended I re-install, so using DTM I erased all apps and reloaded. This has now resulted in the "Browser" being greyed out on the list of applications via the DTM, and the browser is no longer installed on the device.

So I still have no internet connectivity, no browser installed. I am open to any suggestions.

Thanks,
Michael

This starting happening to me this week - that I dropped to "edge" coverage and all my BlackBerry Internet Service was gone and said not connected but my voice worked! I just gave it a few minutes and it restarted???

So what did Cingular do then??
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Old 04-05-2007, 09:01 AM   #4 (permalink)
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Sounds like a data issue on Cingular's end. As for the OP's issue it also sounds like it might be a data issue on their end. It's possible that the Blackberry itself is the problem but you'd need access to another EDGE device to verify. It seems like Cingular should know of EDGE outages in your area but unfortuntately you can't always rely on them to accurately troubleshoot. You'll definitely need to resolve the lowercase edge issue first before addressing the browser issue.
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Old 04-06-2007, 07:10 PM   #5 (permalink)
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Ok, thought I'd close on this topic. Cingular elected to send me a new BB. I just popped in my cards and battery, and all is now well and I'm glad to once again see EDGE. Unfortunately we'll never really know what the root cause was for the degradation in connectivity, but the hardware did the trick.

Great forum guys/gals...

Cheers,
Michael
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