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Old 04-11-2007, 10:21 AM   #1 (permalink)
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Default Please help - reset Reply to email address

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I have a 7130e and was using BES at my old company. I have since left and joined a new firm that does not officially support BBs.

I am now using BIS with my company email forwarded to the BIS address. I have set the BIS settings up to show my new corporate address (me@company.com) and with that as the reply to as well. This works fine when the email originates from my handheld.

Now something funny is happening. If I send an email from any address (ie. [email address]) to my corporate email and it is then forwarded to my handheld. I reply from my handheld and it shows up to the orginal sender displaying BIS address. But if they reply to my reply....it addresses it to my old company address!! I cannot locate this old address anywhere on my handheld or in BIS to delete it. This is not unique to any particular sender, I have tried it from a few different places and it happens on every email I reply to.

This is creating a problem because if a customer emails me and I reply on my handheld. When they respond - it goes to my old company.

Any suggestions on how I can delete and reset that old Reply to address?

Thanks!!

Last edited by MannysGrill : 04-11-2007 at 11:01 AM.
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Old 04-13-2007, 08:24 AM   #2 (permalink)
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For anyone interested, a full wipe of the device fixed this issue. I suspect it had something to do with initial BES activation. Once the device was wiped clean, it went back to normal and followed the settings on BIS.

MG
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Old 04-13-2007, 08:44 AM   #3 (permalink)
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Thanks for the resolution, Manny. Your fix to wipe and reload would make sense.
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Old 04-14-2007, 05:01 PM   #4 (permalink)
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Good job Manny. I've had to use the wipe function a few times. Usually when I absolutely cannot figure out what I did to screw up my bb, and can't seem to fix it by adjusting things. Good news is, the wipe has always worked. So far...
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