BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 04-12-2007, 01:12 AM   #1 (permalink)
Knows Where the Search Button Is
 
Join Date: Apr 2007
Location: NY NY
Model: 8800
Carrier: Cingular
Posts: 20
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default static/voice problems with Cingular 8800

Please Login to Remove!

I just switched over from the Moto Q on Verizon to the 8800 on Cingular. I live in NYC and the voice quality is substantially worse. I have 5 bars of service and still get consistent low grade static and a garbling effect ever minute or so. This is very annoying and makes it almost impossible to use as a phone. Was wondering if this is a Cingular issue or an issue with my Blackberry. Any input would be great.
Offline  
Old 04-12-2007, 02:19 AM   #2 (permalink)
Thumbs Must Hurt
 
joespys's Avatar
 
Join Date: Aug 2006
Location: Chicago
Model: 8900
OS: Windows 7
Carrier: AT&T
Posts: 130
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I hope you didn't switch to Cingular because of the 8800 - I think Verizon offers the best coverage on the east coast don't they?
__________________
BlackBerry Evolution
BB 8700C > BB Pearl > > BB 8800 >> Storm >> 8310 >> 8900

Once you go BlackBerry! !
AT&T Wireless > Cingular > AT&T
Offline  
Old 04-12-2007, 02:28 AM   #3 (permalink)
Knows Where the Search Button Is
 
Join Date: Apr 2007
Location: NY NY
Model: 8800
Carrier: Cingular
Posts: 20
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Yeah Verizon did have very good service, never any problems, but I couldn't use my phone in Europe etc, so I wanted a more global phone. But now this is useless if the voice quality is so bad. Do you think its the service or a defective blackberry?
Offline  
Old 04-12-2007, 03:23 AM   #4 (permalink)
Talking BlackBerry Encyclopedia
 
nimocone's Avatar
 
Join Date: Feb 2007
Location: Northern Va.
Model: 8800
Carrier: Cingular
Posts: 215
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by ea3421 View Post
I just switched over from the Moto Q on Verizon to the 8800 on Cingular. I live in NYC and the voice quality is substantially worse. I have 5 bars of service and still get consistent low grade static and a garbling effect ever minute or so. This is very annoying and makes it almost impossible to use as a phone. Was wondering if this is a Cingular issue or an issue with my Blackberry. Any input would be great.
I would start with Cingular. I have excellent reception using Cingular in the Wash. D.C./Northern Va area (Pa too) and only have a couple of small spots in my city where your problems occur on my phone. Cingular told me it's the cell tower (or lack thereof) and that they are working on it. Do you get it all over NYC? The 2 spots I drive through every day are a couple hundred yards wide.
Offline  
Old 04-12-2007, 03:28 AM   #5 (permalink)
Knows Where the Search Button Is
 
Join Date: Apr 2007
Location: NY NY
Model: 8800
Carrier: Cingular
Posts: 20
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

So you are saying it is probably a problem with the phone? It isn't a problem of bad reception (I have 5 bars), but bad quality (static and garbled effect). I am just wondering what other users think about service in the NYC area. My verizon service was as good as a landline, but this is terrible.
Offline  
Old 04-12-2007, 05:17 AM   #6 (permalink)
BlackBerry Extraordinaire
 
archer6's Avatar
 
Join Date: Oct 2006
Location: California, USA
Model: 8310
Carrier: at&t
Posts: 1,105
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by ea3421 View Post
So you are saying it is probably a problem with the phone? It isn't a problem of bad reception (I have 5 bars), but bad quality (static and garbled effect). I am just wondering what other users think about service in the NYC area. My verizon service was as good as a landline, but this is terrible.
Sometimes the number of bars that appear is not a good indicator (on any brand of cell phone) of actual signal strength. The 8800 is known for good phone performance so it may be that Cingular does not have the best coverage in your area. My rule of thumb is pick the carrier with the best coverage first. After all, if you do not have a good signal the rest doesn't matter.
__________________
My All Time Favorite: _RED-8310_ Backups: 7130c, 8100, O2 8300, at&t 8300, 8700c, 8800, 8820
Offline  
Old 04-12-2007, 06:52 PM   #7 (permalink)
Thumbs Must Hurt
 
joespys's Avatar
 
Join Date: Aug 2006
Location: Chicago
Model: 8900
OS: Windows 7
Carrier: AT&T
Posts: 130
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I agree. . I am in Chicago and Cingular coverage is incredible and Verizon is the one that is lacking. .
__________________
BlackBerry Evolution
BB 8700C > BB Pearl > > BB 8800 >> Storm >> 8310 >> 8900

Once you go BlackBerry! !
AT&T Wireless > Cingular > AT&T
Offline  
Old 04-13-2007, 10:00 AM   #8 (permalink)
BlackBerry Mensa
 
takeshi's Avatar
 
Join Date: Jan 2005
Location: Houston
Model: 8310
Carrier: at&t
Posts: 7,741
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

You definitely need to check real world coverage when switching carriers and base your decision on that. I know Cingular offers a 30 day trial period. Check you coverage around the city and make sure it meets your needs.

Do you know anyone on Cingular in your area to compare?
Offline  
Old 04-13-2007, 10:37 AM   #9 (permalink)
BlackBerry Extraordinaire
 
BryanHarig's Avatar
 
Join Date: Feb 2005
Location: NYC
Model: 8900
OS: 4.6.1.94
Carrier: T-Mobile USA
Posts: 1,112
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

There is a noticable difference between the 'sound' of a GSM call and a CDMA one due to the diferent voice codecs used. GSM will sound more tinny and have very faint hissing static in the background.

What you describe sounds much worse then this however. Exchange the phone or try a coworkers cingular phone.
Offline  
Old 04-13-2007, 12:16 PM   #10 (permalink)
No longer Registered.
 
greggebhardt's Avatar
 
Join Date: Jan 2005
Location: Jacksonville, FLorida
Model: 9000!
PIN: NOT!
Carrier: AT&T
Posts: 3,762
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by joespys View Post
I hope you didn't switch to Cingular because of the 8800 - I think Verizon offers the best coverage on the east coast don't they?
Maybe where YOU live but not the East Coast!
Offline  
Old 04-13-2007, 04:24 PM   #11 (permalink)
Thumbs Must Hurt
 
Join Date: Nov 2005
Model: 9000
Carrier: at&t
Posts: 96
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by ea3421 View Post
I just switched over from the Moto Q on Verizon to the 8800 on Cingular. I live in NYC and the voice quality is substantially worse. I have 5 bars of service and still get consistent low grade static and a garbling effect ever minute or so. This is very annoying and makes it almost impossible to use as a phone. Was wondering if this is a Cingular issue or an issue with my Blackberry. Any input would be great.
I'm in Bergen County NJ, just a stones throw away from NYC and I have absolutely no issues with coverage or any static on the line. I have also been in NYC with the device and still no issues. I personally am thinking that it might be an issue with the device. If you are looking to get true signal reading, you can do alt NMLL and that will turn you bars into a dbm reading. Usually, bigger the number (dbm is a negative) the better the coverage. The bars should reflect your coverage, but only way to get a true reading is switching it to dbm....
__________________
Bold
Offline  
Old 04-14-2007, 04:40 PM   #12 (permalink)
Knows Where the Search Button Is
 
GMCloud27's Avatar
 
Join Date: Mar 2007
Location: Chicagoland-Area
Model: 9000
OS: 5.0.0.411
PIN: 21997C19
Carrier: AT&T Wireless
Posts: 20
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

After being on CDMA networks for the past 8 years and now switching to GSM, the 8800 was the first phone that introduced me to the GSM "noise" that it is known for. The first GSM phone I purchased was an Cingular (HTC) 8525 and call quality was crystal clear most likely due to 3G/HSDPA. After just picking up my first BB two days ago, I have to say it is a tad annoying but managable. I'll be curious when the 9xxx series arrives and with 3G how the quality may improve.
__________________
-Garrett
MCITP Server, Bloomberg Certified (BTTC), BES Admin
Offline  
Old 04-15-2007, 10:26 AM   #13 (permalink)
Talking BlackBerry Encyclopedia
 
Dawgfan's Avatar
 
Join Date: Apr 2007
Location: Atlanta
Model: 9000
Carrier: Cingular
Posts: 402
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I just switched from Verizon to Cingular (Atlanta) and get great call quality, sound and have not heard this "hissing" thing you are referring to on my 8800.
__________________
Who's that peekin' in my window?...POW....nobody now.
Offline  
Old 04-15-2007, 12:35 PM   #14 (permalink)
Knows Where the Search Button Is
 
Join Date: Dec 2005
Location: Brooklyn NY
Model: 7130c
Carrier: T-mobile
Posts: 37
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Have been a Verizon, Cingular and now T-mobile customer in NYC I have to say that Cingular's coverage is just as good as Verizon's in the Metro area. It's probably due to their use of the 850 band, but the coverage is solid. It sounds like you have a defective phone. I have an 8800 that I use on tmo and I don't get the sound quality that you speak of and when a friend put in his Cingular SIM he thought it was also the best sounding berry yet. I would swap it out and see what happens.

As far as voice quality goes, I've always thought that GSM used the better codecs. GSM calls always sounded warmer to me, less digital. And every now and again you get the echo effect over CDMA that would drive me nuts. I hated hearing my self in my own earpiece.

Give the swap a try...
__________________
T-mobile
7130c 4.1.0.381
Offline  
Old 04-16-2007, 03:12 PM   #15 (permalink)
qsk
New Member
 
Join Date: Oct 2004
Model: 8800
Carrier: tmobile
Posts: 10
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Static?

About 3 times in the last month I have had load static and garbled voices in an area where I always have good reception. So I am thinking there is some interference (which has never happened with any other BB before and I have had them all) or something is wrong with the phone. Maybe that is your problem.
Offline  
Old 04-16-2007, 04:45 PM   #16 (permalink)
Talking BlackBerry Encyclopedia
 
Dawgfan's Avatar
 
Join Date: Apr 2007
Location: Atlanta
Model: 9000
Carrier: Cingular
Posts: 402
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by antvega View Post
Have been a Verizon, Cingular and now T-mobile customer in NYC I have to say that Cingular's coverage is just as good as Verizon's in the Metro area. It's probably due to their use of the 850 band, but the coverage is solid. It sounds like you have a defective phone. I have an 8800 that I use on tmo and I don't get the sound quality that you speak of and when a friend put in his Cingular SIM he thought it was also the best sounding berry yet. I would swap it out and see what happens.

As far as voice quality goes, I've always thought that GSM used the better codecs. GSM calls always sounded warmer to me, less digital. And every now and again you get the echo effect over CDMA that would drive me nuts. I hated hearing my self in my own earpiece.

Give the swap a try...
I am new to Cingular and was previously Verizon and forgot ALL about the echo effect. That would happen to me and my gf on our BBs using Verizon and it really ticked us off. All I know is with the 8800, I rarely have to go beyoned halfway on the speaker volume and it may have the best reception I have had in a BB or maybe even a regular phone.
__________________
Who's that peekin' in my window?...POW....nobody now.
Offline  
Old 04-16-2007, 08:07 PM   #17 (permalink)
BlackBerry Extraordinaire
 
archer6's Avatar
 
Join Date: Oct 2006
Location: California, USA
Model: 8310
Carrier: at&t
Posts: 1,105
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

In terms of the "call quality" one hears when placing or receiving calls, I continue to experience the clearest, noise and static free calls using Cingular. Because I travel so extensively, there are areas where the signal strength begins to fade, however I continue to experience very clear calls until I'm in an area with no signal. It's amazing, the best of the carriers (T-Mo, Sprint, etc.) I have tried in the past. So as far as the technology is concerned, I find GSM stellar, certainly better than CDMA. However as I have mentioned in the past, the real key is to find the carrier that has the best coverage in your area. So if you are intent on obtaining a GSM phone then the two best in my experience are Cingular & T-Mobile. If however, GSM and the ability to swap sim chips from phone to phone is not important to you then the field of choices is wide open.
__________________
My All Time Favorite: _RED-8310_ Backups: 7130c, 8100, O2 8300, at&t 8300, 8700c, 8800, 8820
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.