BlackBerry Forums Support Community

Closed Thread
LinkBack Thread Tools
Old 04-14-2007, 03:01 PM   #1 (permalink)
New Member
Join Date: Apr 2007
Model: 8700
Carrier: T-Mobile
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Question Taken off BBES now Cell does not work

Please Login to Remove!

Terminated employee once on company BBES server and now deleted aquired the company BB for personal use. Ex employee created his own account with T-Mobile and is able to receive and send emails. But for some reason he is unable to place or receive cell calls via BB device? When placing a call he get "emergencies calls only". When calling his BB cell calls go directly to VM.

I called T-moble and downloaded and install new BB software. Still unable to use BB cell. Tech said something about provisions on the BBES server and that only IT can correct this issue. My problem is that I deleted user from BBES. I can not put user back on BBES being that he was terminted.
I spent 5 hours on the phone with T-Mobile support and havent resolved this issue. A temp fix that I came up with was to forward all BB calls to his cell.
This is not going to fly for to long.

Did anyone esle experience this problem?

Old 04-14-2007, 03:30 PM   #2 (permalink)
Dubdub's Avatar
Join Date: Nov 2005
Location: New Hampshire
Model: App6+
PIN: Ask
Carrier: ATT & Verizon
Posts: 20,038
Post Thanks: 52
Thanked 777 Times in 737 Posts

Probably an IT policy. Use search and you should be able to find a solution.

Hopefully the phone portion was not disabled internally.
Old 04-14-2007, 11:48 PM   #3 (permalink)
BBF Moderator
John Clark's Avatar
Join Date: Jun 2005
Model: Z30
OS: 10.2.1.x
PIN: s & needles
Carrier: AT&T
Posts: 34,715
Post Thanks: 6
Thanked 115 Times in 82 Posts

Try the procedure in this thread:

Copyright 2004-2016
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.