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Old 04-14-2007, 05:21 PM   #1 (permalink)
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Default 8700c won't register on BIS

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Hi -

I asked this in another area of the forum but didn't get a good response.

I'm trying to switch my handheld on Cingular BIS. I currently have a Pearl registered on BIS but I'm trying to switch back to my old 8700c. When I enter the PIN and IMEI I get a message that says "The information you have provided is not valid for this service provider." I have double and triple checked the numbers - I'm sure I'm entering everything correctly.

Anyone have any ideas?

Thanks,
Mike
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Old 04-14-2007, 06:18 PM   #2 (permalink)
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Is the 8700 provisioned with a BB data plan?

Are you using the "Change Handheld" under settings?
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Old 04-14-2007, 09:38 PM   #3 (permalink)
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Yes, I have a data plan w/ Cingular. My Pearl is currently registered on BIS and works fine. I've switched the two handhelds a few times in the last few weeks as I've tried to get used the the Suretype. I can't, so I really want to just go back to the 8700 and sell the Pearl.

I had the 8700 on the same BIS account just a week ago. But now BIS won't accept the PIN and IMEI.

Any ideas?

Thanks.
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Old 04-15-2007, 12:07 AM   #4 (permalink)
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If you're sure you're typing in the correct info then you'd need to call your carrier's data support group.
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