04-15-2007, 05:28 PM
Join Date: Mar 2006
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| | 8700 email fatality --need resuscitation!
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I've lurked on this site for awhile now and just started participating recently.
I have been impressed with the quality of information. I have faith that some one out there has the solution to my dilemma.
Equipment: Blackberry 8700c (Cingular)
Issue #1: Handheld will not sync with Desktop Manager (DM). DM sees BB as connected, but will not sync--not even time. Returns a 'Failed to connect to the device. Please make sure that the device is properly connected and try agian.' The DM does show a 'connected' condition in the status bar.
Issue #2: Can not compose email on handheld. Returns an 'Uncaugtexception:java.language.NullPointerExcepti on' error dialog.
Solutions Tried to Date: I have uninstalled DM and re-installed various versions from 3.6 through 4.2 SP1. I receive different wording on the 'device did not connect', but the effect is the same--No Sync.
On the BB side, I have wiped the OS and re-installed both 4.1.0rel175 and 4.1.0rel529 and I still receive the NullPointerException.
Is this a single issue, or two seperate issues?
My BB is an integral part of how I do my business--can anyone help me get the device to sync and S/R email again?
(Do i have to change my signature? LOL)
I like it because it syncs every time!