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Old 04-15-2007, 10:58 PM   #1 (permalink)
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Hi Folks -

I just got my 8800 today, trading up from a Pearl and a battered 8700. Here's my problem:

When I used the switch device wizard on the desktop software everything seemed to sync fine w/ the 8800. All my contacts, email are there etc. BUT when I go to C:\Program Files\Common Files\Research In Motion the "Shared" file isn't there so I can't update my .alx file and can't easily clean out all the junk on the BB that I don't need.

Where did my Shared file go?

Thanks, Mike
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Old 04-15-2007, 11:45 PM   #2 (permalink)
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Have you installed any handheld software packages?
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Old 04-15-2007, 11:47 PM   #3 (permalink)
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Thanks for the reply.

Not sure what you mean - I have the desktop software installed, in fact I've reinstalled twice thinking that would correct the problem. No luck.

When I run apploader, it only loads my third party software. Nothing else is listed in the apploader.

Thanks again, Mike
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Old 04-16-2007, 12:01 AM   #4 (permalink)
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you have to install the actual handheld O/S and apps.
This list will take you to your carriers download page
BlackBerry Operating System Downloads - BlackBerryFAQ
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Old 04-16-2007, 11:08 AM   #5 (permalink)
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Thanks. I didn't know I had to install the OS separately. I thought it would install from the CD that came w/ the unit. Everything is okey dokey now.

Thanks again.
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Old 04-16-2007, 12:31 PM   #6 (permalink)
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Glad you're up and running!
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