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Old 04-16-2007, 02:20 PM   #1 (permalink)
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Default reconciliation question

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am running 8700g, altho i dont think it is restricted to that model, lotus notes 6.5.1, with bes server, the unread message count in bb doesnt reflect what notes displays, not a big issue to me but it is to the person running the show around here,
desktop sotware is 4.2 now, bb is, what seems to be happening is when emails are opening in notes, it doesnt change the unread message count in the bb, this is happening to a few users and i am not having luck finding info on this issue. my main questions is would this be a bb or notes issue, my gut tells me notes template issue , but try telling that to the notes guys, any help would be appreciated
Old 04-23-2007, 02:46 PM   #2 (permalink)
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I doubt it's a template issue on the Notes client, unless you've already 'refreshed or replaced' the template. Sounds like the 'email reconciliation' option on the berry itself. What was is it set to? I would imagine it is set to 'synch' you can try 'bb overwrites notes' or vice versa..

hope this leads you in the right direction. you can try reinstalling the bb desktop software

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