04-18-2007, 06:29 PM
Crimson Tide Moderator
Join Date: Oct 2004
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No, I don't know of another option to back up the BB. Here are few things you might try:
-Delete all call logs: Messages > View Folders > Phone Log > scroll to latest date heading, click to delete all prior. This often speeds up the backup/restore process.
-I think the problem could be the large number of messages. You could have him delete those not needed, and try again.
-Likewise, it is common for the hourglass to spin on backup/restore. Give it another try and let it sit, even 30 mins to an hour if necessary.
Still though, deleting the call logs would greatly help.