04-24-2007, 01:49 PM
Join Date: Apr 2007
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So, after a full hour on the phone with various technical support people at both Verizon and RIM, the third RIM guy that I talked to finally asked the extremely incisive question, "Have you hard re-booted by taking the battery out, waiting 30 seconds, and putting it back in?"
Which I, living in some sort of idiot world, had totally forgotten to try. (I'd turned it off and back on again, but hadn't done the extremely simple step of a hard re-boot.)
And sure enough...that fixed it.
Of course, none of the approximately 8 different Verizon and RIM people I spoke with before getting to this intelligent young man thought to offer that suggestion either, which probably points to some issues in their troubleshooting process.
Nonetheless, the problem is fixed, and hopefully this little thread will pop up to help other people who run into the same issue in the future.