BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 04-24-2007, 07:59 AM   #1 (permalink)
Knows Where the Search Button Is
 
Join Date: Dec 2006
Model: 9530
Carrier: Verizon
Posts: 23
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Enterprise Activation after upgrade to 4.2

Please Login to Remove!

It's a Cingular 8700c upgraded from 4.1 to 4.2. After the upgrade completed, EE started but hung at 11% for hours. I have tried:

Wiping the handheld - same result
Deleting service books - same result

THIS:
Quote:
Search and delete any and all files ending with OST and OAB and then find and delete the Research In Motion folder...
Restart Outlook and let it re-create the OSTs and re-download the Offline Address Book(OAB)... When that's done.. Shut down outlook.
Take the battery out of your Blackberry reseat the SIM card. Replace the battery.. Let the Blackberry restart.
Now start up desktop manager (w/o the Blackberry connected) then connect the Blackberry AFTER it's done connecting to the email profile. Go to Intellisync > Configure PIM...
Now if your BES does everything wireless (Calendar{e-mail}, Tasks, Memos, Address Book) UNCHECK all but Calender and choose Calendar to connect to the BES server
If your BES ONLY does Calender/E-mail wirelessly make sure the others are checked for connecting to Outlook and "Calender" is set for the BES server.
After all that is done... Re-syn
Now it hangs at 13%


So basically I got 2 percent out of all of that.

Anyone else having this problem? Anyone have any other suggestions for a solution?
Offline  
Old 04-24-2007, 11:36 AM   #2 (permalink)
Knows Where the Search Button Is
 
Join Date: Dec 2006
Model: 9530
Carrier: Verizon
Posts: 23
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

nobody?
Offline  
Old 04-24-2007, 11:50 AM   #3 (permalink)
BBF Moderator
 
John Clark's Avatar
 
Join Date: Jun 2005
Model: Z30
OS: 10.2.1.x
PIN: s & needles
Carrier: AT&T
Posts: 34,667
Post Thanks: 1
Thanked 84 Times in 65 Posts
Default

Usually a corrupted address file or calendar file or something. I would check with your BES Admin. How are you starting the activation? If you're doing it via USB through Desktop manager sometimes a password from the Admin works better for some reason.
Offline  
Old 04-24-2007, 02:03 PM   #4 (permalink)
New Member
 
Join Date: Apr 2007
Model: BOLD
OS: 4.6.0.244
PIN: N/A
Carrier: ATT
Posts: 7
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by camoto View Post
It's a Cingular 8700c upgraded from 4.1 to 4.2. After the upgrade completed, EE started but hung at 11% for hours. I have tried:

Wiping the handheld - same result
Deleting service books - same result

THIS:
Now it hangs at 13%


So basically I got 2 percent out of all of that.

Anyone else having this problem? Anyone have any other suggestions for a solution?


I have tried both 4.2.x.x versions listed here and had no problem with either activating using Enterprise activation. I did find the 4.2.1.85 to be more stable then the 4.2.1.66 release.
Offline  
Old 04-24-2007, 02:52 PM   #5 (permalink)
Knows Where the Search Button Is
 
Join Date: Dec 2006
Model: 9530
Carrier: Verizon
Posts: 23
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Thanks for the suggestions. Still sitting at 13%. No idea why.
Offline  
Old 04-24-2007, 03:52 PM   #6 (permalink)
BBF Moderator
 
John Clark's Avatar
 
Join Date: Jun 2005
Model: Z30
OS: 10.2.1.x
PIN: s & needles
Carrier: AT&T
Posts: 34,667
Post Thanks: 1
Thanked 84 Times in 65 Posts
Default

Talk to your admin.
Offline  
Old 04-26-2007, 08:22 AM   #7 (permalink)
Knows Where the Search Button Is
 
Join Date: Dec 2006
Model: 9530
Carrier: Verizon
Posts: 23
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Thanks, it was the BES Server. It was hung.

Thanks for the suggestions
Offline  
Old 04-26-2007, 09:02 PM   #8 (permalink)
Knows Where the Search Button Is
 
Join Date: Mar 2005
Location: Toronto
Model: 8700
Carrier: Rogers
Posts: 17
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I got error after upgrade my 8700 to V4.2: it requires for activation and after I input my email and password, it says "An error occurred. Please contact your sys admin."

What is the problem here? Mine is a Cingular BB8700 but now registered with Rogers in Canada.
Offline  
Old 04-26-2007, 09:18 PM   #9 (permalink)
Knows Where the Search Button Is
 
cannondale0815's Avatar
 
Join Date: Feb 2005
Location: Singapore
Model: 8100
Carrier: SingTel
Posts: 15
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by bb007 View Post
I got error after upgrade my 8700 to V4.2: it requires for activation and after I input my email and password, it says "An error occurred. Please contact your sys admin."
You should do exactly what it asks you to do -- talk to your Blackberry Enterprise Server admin (or help desk) of your company. They need to set you up with another activation password. Every time you wipe your hand held or install a new OS version, you have to ask them for a new password.
Offline  
Old 04-26-2007, 09:22 PM   #10 (permalink)
Thumbs Must Hurt
 
Join Date: May 2006
Location: 1
Model: Z10
PIN: 1
Carrier: Rogers
Posts: 69
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

If it's Exchange you are connecting to, check the user's Junk Folder. I'm finding I get the same results, and it's due to BES/BB specific e-mails that are needed to be sent back and forth during a wireless activation. I see the files come in and go directly to the Junk Folder. The RIM just sits there for hours (I'm assuming looking for these e-mails). When I drag them back to the Inbox, the activation takes about 7 minutes or less.
Offline  
Old 04-26-2007, 09:46 PM   #11 (permalink)
Knows Where the Search Button Is
 
Join Date: Mar 2005
Location: Toronto
Model: 8700
Carrier: Rogers
Posts: 17
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by cannondale0815 View Post
You should do exactly what it asks you to do -- talk to your Blackberry Enterprise Server admin (or help desk) of your company. They need to set you up with another activation password. Every time you wipe your hand held or install a new OS version, you have to ask them for a new password.
Thanks, last time I upgraded my old handheld to V4.0, no such "enterprise activation" required.
I am afraid my admin will blame me for upgrading the OS myself, if I restore to orginal OS, do i need to do the activation still?
Offline  
Old 04-27-2007, 02:33 PM   #12 (permalink)
rcm
Thumbs Must Hurt
 
rcm's Avatar
 
Join Date: Aug 2006
Model: 8700c
Carrier: AT&T/Cingular
Posts: 54
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by bb007 View Post
Thanks, last time I upgraded my old handheld to V4.0, no such "enterprise activation" required.
I am afraid my admin will blame me for upgrading the OS myself, if I restore to orginal OS, do i need to do the activation still?
yep you will have to talk to the BES admin/helpdesk regardless now. This is a 2 minute process... they just have to delete the old account and recreate a new one. Set the activation password anytime you do any OS upgrade or wipe.

I have also heard on these boards somewhere that if your companies BES isnt running the latest version it may not be able to talk to your upgraded handheld.
Offline  
Old 04-27-2007, 09:41 PM   #13 (permalink)
BBF Moderator
 
John Clark's Avatar
 
Join Date: Jun 2005
Model: Z30
OS: 10.2.1.x
PIN: s & needles
Carrier: AT&T
Posts: 34,667
Post Thanks: 1
Thanked 84 Times in 65 Posts
Default

Quote:
Originally Posted by rcm View Post
yep you will have to talk to the BES admin/helpdesk regardless now. This is a 2 minute process... they just have to delete the old account and recreate a new one. Set the activation password anytime you do any OS upgrade or wipe.

I have also heard on these boards somewhere that if your companies BES isnt running the latest version it may not be able to talk to your upgraded handheld.
Not true. I upgrade all the time and never talk to my IT dept. If you can connect to your email via LAN or VPN. As long as Desktop Manager picks up your email profile while connected the EA will start automatically after the upgrade is finished. I've done this many times.

If you "wipe" the handheld and don't restore from backup then when you activate (same way, BTW) you will not get your old emails restored unless your BES admin deletes and recreates your account.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.