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Old 04-26-2007, 08:06 AM   #1 (permalink)
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Model: 8707V
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Default Problem with using Modem on 8707v

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Hello,

I have setup the modem using the information contained in the pdf from the blackberry site. It all went well but when I am trying to dial I get the following error message:

Error 692: There was a hardware failure in the modem (or other connecting device)

Is it possible my company has blocked the access to the modem ?

Here is below the modem log description: Any idee ?

Thank you for your help

Marc


04-26-2007 14:48:38.511 - File: C:\WINDOWS\system32\tapisrv.dll, Version 5.1.2600
04-26-2007 14:48:38.511 - File: C:\WINDOWS\system32\unimdm.tsp, Version 5.1.2600
04-26-2007 14:48:38.511 - File: C:\WINDOWS\system32\unimdmat.dll, Version 5.1.2600
04-26-2007 14:48:38.511 - File: C:\WINDOWS\system32\uniplat.dll, Version 5.1.2600
04-26-2007 14:48:38.511 - File: C:\WINDOWS\system32\drivers\modem.sys, Version 5.1.2600
04-26-2007 14:48:38.511 - File: C:\WINDOWS\system32\modemui.dll, Version 5.1.2600
04-26-2007 14:48:38.511 - File: C:\WINDOWS\system32\mdminst.dll, Version 5.1.2600
04-26-2007 14:48:38.511 - Modem type: Standard Modem
04-26-2007 14:48:38.511 - Modem inf path: mdmgen.inf
04-26-2007 14:48:38.511 - Modem inf section: Gen
04-26-2007 14:48:38.511 - Matching hardware ID: mdmgen
04-26-2007 14:48:38.521 - 115200,8,N,1, ctsfl=1, rtsctl=2
04-26-2007 14:48:38.521 - Initializing modem.
04-26-2007 14:48:38.521 - DSR is low while initializing the modem. Verify modem is turned on.
04-26-2007 14:48:38.521 - CTS is low while initializing modem.
04-26-2007 14:48:38.531 - Send: AT<cr>
04-26-2007 14:48:40.523 - Timed out waiting for response from modem
04-26-2007 14:48:40.523 - The modem failed to respond to the initialization command, Retrying one more time
04-26-2007 14:48:40.523 - 115200,8,N,1, ctsfl=1, rtsctl=2
04-26-2007 14:48:40.523 - DSR is low while initializing the modem. Verify modem is turned on.
04-26-2007 14:48:40.523 - CTS is low while initializing modem.
04-26-2007 14:48:40.533 - Send: AT<cr>
04-26-2007 14:48:42.576 - Timed out waiting for response from modem
04-26-2007 14:48:42.576 - The modem failed to respond to the initialization command, Retrying one more time
04-26-2007 14:48:42.576 - 115200,8,N,1, ctsfl=1, rtsctl=2
04-26-2007 14:48:42.576 - DSR is low while initializing the modem. Verify modem is turned on.
04-26-2007 14:48:42.576 - CTS is low while initializing modem.
04-26-2007 14:48:42.586 - Send: AT<cr>
04-26-2007 14:48:44.599 - Timed out waiting for response from modem
04-26-2007 14:48:44.599 - Session Statistics:
04-26-2007 14:48:44.599 - Reads : 0 bytes
04-26-2007 14:48:44.599 - Writes: 0 bytes
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