The caller identification is not working on my Blackberry. I have the Service and a few calls come in with the user name, but 95% of calls received from people in my BB address book are not identified with the caller's name when the call comes in, only the number is displayed. BUT, when I review my call log the names are listed. I have tried all things like with and without area code, country code, etc but nothing helps.
When content protection is on, and your phone locks it wont show the callers name. So if you want to have them show you have to remove content protection. You can still lock your phone. Don't know your situation so maybe your not allowed to remove it do to work or what have you. This is fixed in version 4.2, you can have content protection on and exempt the phone book.
__________________ GREEN BiG BiRDZ/ YELLOW & BLUE NiKE'S!
You can leave content protection on and set "include address book" to "No" and accomplish the same thing. Many times IT policy requires content protection but will allow the address book to be excluded. If so, setting it to No will allow the caller id to work.
Thank you all for your answers. I confirm it is due to the locked BB together with "Content Protection" Enabled.
I'm working with version 4.1 and tried to upgrade but wasn't succesvol. (suppose due to limited access rights)
Where can I find the option "include address book" on a v4.1 ?