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Old 04-28-2005, 09:09 PM   #1 (permalink)
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Default Problems finding "modem" on 7290 w/4.0 software

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I have an unlocked Cingular 7290 with the T-Mobile 4.0.0.198 handheld software and the 4.0.0.30 desktop software on the T-Mobile network.

I've read through the FAQs to get the BlackBerry modem to show up, but I can't detect the modem on any of the COM ports. Both the BlackBerry Desktop Manager and Handheld Manager are running.

These are a couple of other hints that may help diagnose my problem:
1) Hardware: IBM Thinkpad T42
2) OS: Windows XP Pro SP2
3) Other modems work okay, e.g. built-in modem, Bluetooth dialup connections
4) Tried installing the modem drivers manually
5) Tried installing the Standard Modem manually for the COM ports
6) Handheld is detected properly in BlackBerry Desktop (for synchronization)
7) Handheld does have a BES server.

I'd appreciate any insight you may have into this.

Thanks in advance.
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Old 05-18-2005, 01:23 PM   #2 (permalink)
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I'm having the same problem.

I've got a Cingular 7290.
When I go to the "Phone and Modem Options", the only modem listed is the built-in modem for my laptop.

I tried to manually add it, using the RimSerial.inf file in the Modem Drivers directory, but I get a popup "The specified location does not contain information about your hardware."

I'm using 4.0 BB OS and desktop. Any ideas?
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Old 05-18-2005, 02:00 PM   #3 (permalink)
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Try getting the 4.0.0.274 from Rogers and installing it on your Cingular. Also try installing BlackBerry Desktop Version 4.0.0.33 -- I think that may improve things.

I heard that OS ending in ".198" and Desktop ending in ".30" sometimes have problems, which are typically solved by upgrading. Cingular has not posted the newer 4.0 yet, but you can workaround this by downloading the Rogers version and deleting the VENDOR.XML file.
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Old 05-18-2005, 03:26 PM   #4 (permalink)
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I just did the Cingular upgrade and it shows as v4.0.0.219, same as the Rogers.
My desktop is 4.0.1.10 (Apr 27, 2005)

Still not getting the modem entry
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Old 10-31-2005, 05:21 PM   #5 (permalink)
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I had the same issue and was able to fix it after I followed these instructions from RIM.
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