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Old 04-27-2007, 09:22 AM   #1 (permalink)
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Default Used BB - IT Policy Problems!

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Hoping someone here might have an idea:

I recently acquired an Alltel 8703e that was activated on a BES and I now have it activated on BIS. I used the tip from these forums that allowed me to clear out the IT Policy by adding a .bin file to the registry. It removed all reference on the phone to the IT policy, allowed me to disable the password and download 3rd party software, etc. All my problems were solved, or so I thought.

The first thing that threw up a red flag was the fact that I couldn't download my contacts and calendar through the Palm Desktop via the Device Manager, which I did easily on a previous 8703e no problem. That was OK, I could enter that stuff by hand.

But when I download and attempt to run some 3rd party apps - like BB Weather and MLB Tracker - I get a message that says I can't access the connection because my IT policy prohibits it. Other programs, like BB Alerts, Google Maps and BB411 work fine.

So, does anyone know what I can do? I'm assuming there is some remnant of the IT policy embedded in the data connection settings somewhere?
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Old 04-27-2007, 09:32 AM   #2 (permalink)
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Liv, it would probably do you well to completely wipe the device and reload the OS, starting over again, fresh and new.
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Old 04-27-2007, 09:40 AM   #3 (permalink)
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Quote:
Originally Posted by JSanders View Post
Liv, it would probably do you well to completely wipe the device and reload the OS, starting over again, fresh and new.
Before I added the .bin file to remove the IT Policy I did three manual wipes and reloads and the IT policy kept coming back. Maybe I didn't do it right though. Are you saying that now that I've removed the IT Policy if I do a wipe and reload I should be OK? I'm not really tech savvy, so can you recommend the best way to wipe and reload? I'm assuming if I do that I can't do a backup so I'll have to manually enter everything again?

Thanks for your help.
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Old 04-27-2007, 10:02 AM   #4 (permalink)
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@ livspop

Do a search on jl_cmder. Use that to completely wipe your OS. Then download your new OS here.
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Old 04-27-2007, 10:04 AM   #5 (permalink)
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@ livspop

Do a search on jl_cmder. Use that to completely wipe your OS. Then download your new OS here.

Liv... ^^ do that. Sorry I didn't mention that, good thing people on this board always have each other's back side...lol.
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Old 04-27-2007, 10:09 AM   #6 (permalink)
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Originally Posted by JSanders View Post
Liv... ^^ do that. Sorry I didn't mention that, good thing people on this board always have each other's back side...lol.
Ok on the first part, but Alltel is a CDMA carrier so I'm going to ignore the second part of the advice and download the most current Alltel OS. Does that sound right?
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Old 04-27-2007, 03:32 PM   #7 (permalink)
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I followed the instructions to a "T," wiped the BB with JL_CMDR as instructed (very painless, by the way) dowloaded the latest Alltel device software (before I wiped) and then loaded the new software. And guess what? I still get messages telling me I can't connect (with both MLB Tracker and BB Weather) because my IT policy prevents it. I'm totally at a loss here.....
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Old 04-27-2007, 03:41 PM   #8 (permalink)
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IT policies are hard coded to the device once activated on a BES. Regardless of how many wipes, JL_cmder uses, etc the IT policy will still be present. Contact who you acquired the device from and request that they permanently remove that device from their organization's BES (provide that previous user with the PIN of your device as they probably don't remember).
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Old 04-27-2007, 03:55 PM   #9 (permalink)
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Quote:
Originally Posted by snowskier79 View Post
IT policies are hard coded to the device once activated on a BES. Regardless of how many wipes, JL_cmder uses, etc the IT policy will still be present. Contact who you acquired the device from and request that they permanently remove that device from their organization's BES (provide that previous user with the PIN of your device as they probably don't remember).
That's been done. Ironically, it was activated on Alltel's corporate BES and their IT people have told me they removed all traces of that PIN from the BES. They also told me that I would never be able to install third-party apps, too, but the .bin change in the registry took care of that.

This is why I'm saying I'm completely befuddled.....
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Old 04-27-2007, 04:00 PM   #10 (permalink)
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Even removing it from the BES may not remove the IT Policy. They would have had to push a blank policy down, which I bet they didn't.

Please search on "Remove IT Policy" for the steps required to remove an IT Policy. All the wiping and JL_CMDERing in the world won't touch an IT Policy.
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Old 04-27-2007, 04:18 PM   #11 (permalink)
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Quote:
Originally Posted by NJBlackBerry View Post
Even removing it from the BES may not remove the IT Policy. They would have had to push a blank policy down, which I bet they didn't.

Please search on "Remove IT Policy" for the steps required to remove an IT Policy. All the wiping and JL_CMDERing in the world won't touch an IT Policy.
As I mentioned in the original post, I did search here and other places and found the instructions for removing the IT policy by adding the .bin file to the registry Unlocking the Blackberry. It worked to a certain extent but apparently didn't take care of all my problems. That's why I have asked for additional assistance.
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Old 04-27-2007, 05:31 PM   #12 (permalink)
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Damn, I didn't know an IT policy was so insidious....I run a personal BB on our corporate BES (havent noticed any restrictions), but I am not liking what I am hearing...will be interested in the outcome on this one.
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Old 04-27-2007, 06:03 PM   #13 (permalink)
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Default IT Policy removal

To remove an existing IT policy, follow the instructions on this page:

Remove IT Policy - BlackBerryFAQ

Works like a charm!
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Old 04-27-2007, 06:45 PM   #14 (permalink)
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Quote:
Originally Posted by AXS View Post
To remove an existing IT policy, follow the instructions on this page:

Remove IT Policy - BlackBerryFAQ

Works like a charm!
AXS
Per my earlier post, those are the exact steps I followed. And it did work - for the most part. Except for the problems I've described above. It doesn't appear that it got every little piece of the IT policy.
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Old 04-28-2007, 12:23 AM   #15 (permalink)
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The remove IT policy procedure you've followed is the best thing out there right now for removing all the policy from the device. If that didn't do what you need then there is nothing more we can do. There are settings that get set via a BES and are irreversible without the BES. If firewalls have beens set by a BES then the blank "IT policy" won't clear it. Unfortunately, you are probably out of luck....Sorry.
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Old 04-28-2007, 09:41 AM   #16 (permalink)
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We see enough of these IT policy problems from people purchasing used device It makes me wonder if a small side business could be established with a BES to attach the BBs then push a Blank policy to them. I am certain their are problems and I know that some would disagree with this type of service particularly in that there is know way to know if the device was stolen or not. Just a thought

Probably not practical either
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Old 04-28-2007, 01:11 PM   #17 (permalink)
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Thanks to everyone for their help. I've got it working well enough for now. As soon as my buddy at Alltel comes across an 8703 that hasn't been activated on a BES he's going to swap me out. Thanks again!
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Old 04-28-2007, 11:15 PM   #18 (permalink)
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I guess one other question before I'm done: When I do get a "new" 8703 that has not been connected to a BES, will it be ok to back up my current 8703 (which has been connected to a BES and is causing the IT policy-related problems I've described) and use that backup to install on the new phone? Am I risking re-applying anything from the IT policy that may be embedded in the current system and this the backup?

Thanks for any help on this issue....
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Old 04-28-2007, 11:18 PM   #19 (permalink)
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The backup does not contain any BES or Policy information. You should be OK.
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Old 04-30-2007, 06:51 AM   #20 (permalink)
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For what it's worth, we have been informed by Research In Motion that the only way to completely remove the IT policy from a handheld is to re-attach the device to a BES server and create an unrestricted policy for it.
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