BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 04-29-2005, 05:20 PM   #1 (permalink)
New Member
 
Join Date: Apr 2005
Model: 7290
Posts: 6
Post Thanks: 0
Thanked 0 Times in 0 Posts
Exclamation Desktop Manager does not detect 7290 Handheld

Please Login to Remove!

I have an 7290 with Vodafone 4.0.0.198 handheld software and the 4.0.0.30 desktop manager.

Ive tried a lot but didnt manage to get the handheld detected by the bb desktop manager.

Perhaps these infos might help diagnose my problem:
1) Hardware: IBM Thinkpad T41p
2) OS: Windows XP Pro SP2
3) Handheld is detected properly by the thinkpad but NOT by the bb desktop software
4) Thinkpad device manager tells me that RIM handheld is working properly
5) allready got a new IBM motherboard
6) Handheld is detected properly on other Laptops with BB software
7) Other USB devices are all working properly (e.g. Microsoft Intellipoint Mouse)

Thanx for your help in advance!

boni


I'd appreciate any insight you may have into this.
Offline  
Old 04-29-2005, 05:31 PM   #2 (permalink)
Talking BlackBerry Encyclopedia
 
scotth's Avatar
 
Join Date: Dec 2004
Location: Washington State
Model: 9800
Carrier: AT&T
Posts: 294
Post Thanks: 2
Thanked 1 Time in 1 Post
Default

Be sure to set the connection in the Desktop Manager.
OPTIONS -> CONNECTION SETTINGS and then set it to USB. See the attachment.
Attached Thumbnails
Desktop Manager does not detect 7290 Handheld-connection-settings.jpg  
Offline  
Old 04-30-2005, 05:44 AM   #3 (permalink)
New Member
 
Join Date: Apr 2005
Model: 7290
Posts: 6
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

yes - sure i allready tried the connection settings as described. but unfortunately the problem seems to be some more complicated.
Offline  
Old 04-30-2005, 07:28 AM   #4 (permalink)
Grumpy Moderator
 
NJBlackBerry's Avatar
 
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: i5s
Carrier: AT&T
Posts: 27,803
Post Thanks: 33
Thanked 442 Times in 382 Posts
Default

Uninstall the DM software - there is a RIM support notice entitled "How to do a clean uninstall" or something like that. Involved getting rid of the registry keys and any leftover files.

Try re-installing the latest version of DM (4.0.0.33) from the RIM web site. See if that helps.

I've seen this once or twice before (on Thinkpads also) and it just takes time... Sorry
Offline  
Old 04-30-2005, 07:25 PM   #5 (permalink)
Knows Where the Search Button Is
 
Join Date: Apr 2005
Model: 7290
Posts: 28
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default disable power management

use device manager to select each usb root hub and choose properties then u will see power management

uncheck the box for allow the pc to turn off this device to save power
do this for each usb root hub
Offline  
Old 04-30-2005, 07:26 PM   #6 (permalink)
Knows Where the Search Button Is
 
Join Date: Apr 2005
Model: 7290
Posts: 28
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

also use application loader... app loader will pick up the blackberry usually when desktop software does not ... you may want to ensure that your using the latest software version 4.xxxxx from your carrier and use desktop manager 4 as well
Offline  
Old 04-30-2005, 07:30 PM   #7 (permalink)
Knows Where the Search Button Is
 
Join Date: Apr 2005
Model: 7290
Posts: 28
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

power management
pic
Attached Thumbnails
Desktop Manager does not detect 7290 Handheld-power.jpg  
Offline  
Old 05-06-2005, 03:04 AM   #8 (permalink)
New Member
 
Join Date: Apr 2005
Model: 7290
Posts: 6
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

thank you all for your support. unfortunately it still does not work and ive got no idea if there is anything left i could try...
Offline  
Old 05-06-2005, 03:48 AM   #9 (permalink)
Thumbs Must Hurt
 
Join Date: Mar 2005
Location: Middle of Nowhere, USA
Model: 7290
Posts: 85
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by bonifatius
thank you all for your support. unfortunately it still does not work and ive got no idea if there is anything left i could try...
Do you have any other device software or active USB programs running. You may have to remove/disable them.

Bunker
Offline  
Old 05-06-2005, 06:24 PM   #10 (permalink)
Knows Where the Search Button Is
 
Join Date: Apr 2005
Model: 7290
Posts: 28
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

also are you using a docking station or port replicator?? plug the bb directly to the laptops usb port... if all else fails use application loader to load the software again.. application loader will definitely pick up the device if windows says rim handheld is working fine
Offline  
Old 05-09-2005, 07:52 AM   #11 (permalink)
New Member
 
Join Date: May 2005
Model: 8700
Carrier: o2
Posts: 3
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Try disabling the RIM Virtual Com Port under Com ports in Device Manager, that usually sorts out the problem for me.
Offline  
Old 05-09-2005, 08:11 AM   #12 (permalink)
Thumbs Must Hurt
 
Grifter's Avatar
 
Join Date: Mar 2005
Location: Toronto
Model: Torch
OS: Windows 7
Carrier: Rogers
Posts: 70
Post Thanks: 0
Thanked 1 Time in 1 Post
Default

Do you have your BES entry input correctly? Make sure you have your full BES name and not just the server name. I had to do this to get a user's device to connect to the desktop manager last week. I had only put in the server name and the device wasn't being found by the software but the machine was detecting since I could here the sound when I connected or disconnected it. Once I put in the full name it connected to the DM without a problem.
Offline  
Old 05-10-2005, 11:31 AM   #13 (permalink)
New Member
 
Join Date: Apr 2005
Model: 7290
Posts: 6
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by CreamyG
Try disabling the RIM Virtual Com Port under Com ports in Device Manager, that usually sorts out the problem for me.
hhmm - yes, tried it several times. without success....
Offline  
Old 05-10-2005, 11:33 AM   #14 (permalink)
New Member
 
Join Date: Apr 2005
Model: 7290
Posts: 6
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by Grifter
Do you have your BES entry input correctly? Make sure you have your full BES name and not just the server name. I had to do this to get a user's device to connect to the desktop manager last week. I had only put in the server name and the device wasn't being found by the software but the machine was detecting since I could here the sound when I connected or disconnected it. Once I put in the full name it connected to the DM without a problem.
sounds interesting. but what is the BES entry and where do i have to fill in?
Offline  
Old 05-10-2005, 11:42 AM   #15 (permalink)
New Member
 
Join Date: Apr 2005
Model: 7290
Posts: 6
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by Sighless
also are you using a docking station or port replicator?? plug the bb directly to the laptops usb port... if all else fails use application loader to load the software again.. application loader will definitely pick up the device if windows says rim handheld is working fine
the app loader only offers me com ports and no usb. but anyway: it does not pick up the handheld but just keeps running without a result...
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.