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Old 05-09-2007, 05:54 PM   #1 (permalink)
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Hi -- New BB user here. I have an 8703e.

I'm trying to get into the Password Keeper, but it keeps prompting me for a password -- which I don't know! I never set a password for the PK. The password I set to unlock the device doesn't work either.

I've now had 5/10 failed attempts to get into the PK. I phoned VWZ tech support, but they were no help; they did tell me, however, that if I get to 10/10 failed attempts the device will probably lock up and wipe iteself

Any ideas on how I can get into this thing? Is there a way to reset the PK password so I can actually set it?

Thx.
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Old 05-09-2007, 06:07 PM   #2 (permalink)
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If there were a way to "hack" password keeper, then it wouldn't be a very useful tool, would it?

You're most likely out of luck. If you forgot your password keeper password... then there is nothing you can do.
Entering the password incorrectly 10 times will cause the data to be erased.
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Last edited by penguin3107 : 05-09-2007 at 06:08 PM.
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Old 05-09-2007, 06:09 PM   #3 (permalink)
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Did you purchase the device from Verizon?

If not, your best bet is to make sure that your contacts are backed up via Desktop Manager, and fail the password as many times as it takes. It will wipe (not lock up) the handheld of all data and restore it to factory settings.
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Old 05-09-2007, 08:08 PM   #4 (permalink)
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Yes -- I purchased the device from Verizon. It's frustrating that I really don't think I entered a password: somehow I must have just messed up fumbling around seeing what was there.

If I wipe the device will I need to have my organization's IT reconfigure it to wirelessly receive my enterprise Outlook mail (I'm not using the BB Desktop software)?
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Old 05-09-2007, 08:54 PM   #5 (permalink)
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Whoa....hold the boat here. No need to wipe the device!! If you enter the wrong password in Password Keeper then only the data in the Password Keeper is lost. If you had nothing in there then it doesn't really matter.
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Old 05-09-2007, 09:02 PM   #6 (permalink)
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True what that John Clark just said. You will only be wiping the data in Password Keeper...if none there, no harm done.
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Old 05-09-2007, 09:25 PM   #7 (permalink)
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I think he said he cannot get past the main BB password also. Beyond the Password Keeper wont a restore after a wipe still require the device password?. He may be forced to use one of the cleaning applications found on this site if that will reset it back to factory . Not sure
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Old 05-09-2007, 09:36 PM   #8 (permalink)
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Quote:
Originally Posted by bwr
I'm trying to get into the Password Keeper
I'm guessing he means the Password Keeper.


Quote:
Originally Posted by bwr
I never set a password for the PK. The password I set to unlock the device doesn't work either.
I think he means his password for the device won't work for the password keeper.


Quote:
Originally Posted by bwr
... I phoned VWZ tech support, but they were no help; they did tell me, however, that if I get to 10/10 failed attempts the device will probably lock up and wipe iteself
Tech support is wrong.

Big surprise. <---Sarcasm

If you enter the password wrong in Password Keeper 10 times (or whatever the setting was in PK as it can be changed by the user) it will wipe ONLY the Password Keeper and you can start over. No big deal unless it was full of all your passwords.

Last edited by John Clark : 05-09-2007 at 09:38 PM.
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Old 05-10-2007, 10:07 AM   #9 (permalink)
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Yes -- it's just the PK password that I don't know. The main BB one if fine. So, I don't have anything in PK and don't care it it gets wiped if it will allow me to get back to a "choose a PK password" screen.
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Old 05-10-2007, 10:14 AM   #10 (permalink)
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Quote:
Originally Posted by bwr View Post
Yes -- it's just the PK password that I don't know. The main BB one if fine. So, I don't have anything in PK and don't care it it gets wiped if it will allow me to get back to a "choose a PK password" screen.
Yes, that is correct.
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Old 05-10-2007, 10:25 AM   #11 (permalink)
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Whoo Hoo!!! It worked!!!!

Thanks folks!
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Old 05-10-2007, 10:28 AM   #12 (permalink)
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Now have the new PW tattooed to the sole of your foot, lol, good luck.
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Old 05-13-2007, 05:17 PM   #13 (permalink)
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Glad I did a search for this because I don't know the password keeper's password either.
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Old 05-13-2007, 06:01 PM   #14 (permalink)
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As I remember, the first time you use the password keeper, it looks like it is asking you for a password, I ignored it and got right in. Then set up a password. I love this feature and it is as secure as it gets!
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Old 06-17-2007, 09:49 AM   #15 (permalink)
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I need help here. I did a wipe due to our company going to exchange server. I did the backup several times prior to this.
When I did a restore it did not restore the Password Keeper content. How do I get this back on my BB?
I hate to say it but I got dependent on this. Not to mention I forgot half of them after I researched to get them all and install them in PK.
Please help!
Buzz
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Old 06-17-2007, 10:00 AM   #16 (permalink)
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Quote:
Originally Posted by buzz1317 View Post
I need help here. I did a wipe due to our company going to exchange server. I did the backup several times prior to this.
When I did a restore it did not restore the Password Keeper content. How do I get this back on my BB?
I hate to say it but I got dependent on this. Not to mention I forgot half of them after I researched to get them all and install them in PK.
Please help!
Buzz
Did you do a selective or full restore?
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Old 06-17-2007, 10:19 AM   #17 (permalink)
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Wirelessly posted (BlackBerry8703e/4.1.0 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/104)

I think I did a full. Is there a way to go back and change this? I also did an enterprise activation.
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Old 06-17-2007, 12:14 PM   #18 (permalink)
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This happened to our company BES when we moved from Lotus to Exchange awhile back. We did full backup and the safe did not come over. I even tried pulling up the backup side by side and couldnt get it to transfer over.

If i had to guess I'd say that a part of the password safe was stored on the BES and didnt transfer. someone please correct me if I'm wrong.
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Old 06-17-2007, 01:01 PM   #19 (permalink)
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Wirelessly posted (BlackBerry8703e/4.1.0 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/104)

I can see the files in the backup but cannot move them over. Any help anyone?
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Old 06-19-2007, 10:23 AM   #20 (permalink)
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Does anyone have a solution for my issue here?
I tried a search and have come up with nothing solid. Hopefully this is not the first time someone has had this issue.
Thanks in advance,
Buzz
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