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Old 05-18-2007, 04:21 PM   #1 (permalink)
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Hello,

Sorry my first post is a problem. I just got a corporate Cingular 8700 a few days ago. Successfully had the BES working. I then went to the BIS.Blackberry website and successfully set up a couple of personal accts. So far, so good.

Then this AM the problems began. For an unknown reason the calendar wouldn't sync. Corp IT guys reset or pushed something an appointments worked. A little later the entire BES setup died. It was like a new setup needing ENTERPRISE ACTIVATION. However, it wouldn't accept it from the BB (bad PW). So the corp IT guys "reloaded" acct and set pw to default. Great, got BES back.

But BIS is hosed up. I receive emails but they show up as sent to "UKNOWN" Instead of showing my persona email acct). If I forward one of those messages it uses my corp BES email account. I no longer have the icons for the BIS email accts. Checking the service books I see the two BIS {CMIME} accounts as disabled. Record type shows as disabled. I've checked with the corp guys and they say nothing is being blocked.

I've deleted the service books and resent them from the BIS.Blackberry site -- a couple of times. Things are still the same, I receive BIS emails but have no ability to create/send BIS emails as the service books are disabled.

Ver 4.10.377
two PCs have desktop SW - corp NB configured for BES, home PC configured for BIS.

Suggestions on more troubleshooting would be appreciated.

thanks!

Mike

Glad I found this board -- there's a ton of useful info and knowledgeable contributors, hopefully I can add some value soon.
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Old 05-18-2007, 06:06 PM   #2 (permalink)
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As your IT guys if BIS services are being blocked. Blocked BIS is pretty well standard for security. These guys should know!
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Old 05-21-2007, 11:57 AM   #3 (permalink)
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Found the answer on another forum. Thought I'd post the solution here JIC its userful for someone else.

Apparently when I upgraded the BB OS it hosed up the encryption key. Anyway the following fixed it.


If you are using BlackBerry Enterprise Serverô 4.0 with BlackBerry Handheld Software 4.0, you can delete the service book on the handheld and re-generate the encryption key wirelessly.

1. From the Home screen on the handheld, click the Options icon.
2. Click Service Book.
3. In the Service Book screen, click the Desktop (CMIME) service book, then click Delete.
4. In the confirmation window, click Delete.
5. Click the escape button to go back to Options. Select Security.
6. Scroll down to the Services section and click the trackwheel. Select Regenerate Encryption Key.
7. Connect your handheld to your personal computer. Open Desktop Manager and double-click Redirector Settings.
8. Select the Security tab. Select the Generate keys manually option, and click Generate. Follow the on-screen instructions to generate a new encryption key.
9. Once the Status field says Up to date, you should be able to compose messages and select addresses on your handheld.

Cheers,

Mike
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