Originally Posted by lchinski
Thanx guys. Hide filed message is already set to yes. Where is this reactivation that is mentioned?
Have your BES admin set an activation password for you on the BES, and then do an Enterprise Activation from your device.
Options > Advanced Options > Enterprise Activation.
Are you using Lotus Notes? If so, this is a known issue and was addressed with Hotfix 1 on BES 4.1.3. Your BES admins should know about this if they're doing their jobs.