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Old 06-11-2007, 02:43 PM   #1 (permalink)
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Default Blackberry Messanger connection keeps loosing it

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I have a couple of users in my environment that use BB messanger, the thing is that every time they try to chat they keep going to unavailable mode after the first message is sent after that they have to reload the application, they send a message then it gouess back to unavailable, is like its lossing connection to the NOC or something
THis are Sprint devices 8703e. any help wioll be apprecioated
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Old 06-11-2007, 03:14 PM   #2 (permalink)
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Originally Posted by romeo2775 View Post
I have a couple of users in my environment that use BB messanger, the thing is that every time they try to chat they keep going to unavailable mode after the first message is sent after that they have to reload the application, they send a message then it gouess back to unavailable, is like its lossing connection to the NOC or something
THis are Sprint devices 8703e. any help wioll be apprecioated
Do you mean THE USER sends an IM and THEY go to UNAVAILABLE?

Or

Do you mean WHO THEY send an IM to, the RECIEVER goes to UNAVAILABLE?
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Old 06-11-2007, 08:59 PM   #3 (permalink)
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THE USER sends an IM and THEY go to UNAVAILABLE on BB messanger
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Old 06-11-2007, 09:04 PM   #4 (permalink)
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I too have had fluctuating availability on my end and my buddies end with both my 8703e and 8830. Just chalked it up to it being an unstable app.
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Old 06-12-2007, 08:41 AM   #5 (permalink)
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Originally Posted by romeo2775 View Post
THE USER sends an IM and THEY go to UNAVAILABLE on BB messanger
Where are they seeing "unavailable"? If they are at main screen (where it shows contacts, conversations etc) what does THIER icon look like BEFORE sending message and then AFTER (it is the icon next to thier OWN name) be specific on colors. (FYI when setting to unavailable on purpose, it is a grayed out icon with a RED CIRCLE with a RED LINE THRU IT)

I use BB Messenger ALOT and I am not sure you can go to unavailable on your OWN phone without SETTING it to UNAVAILABLE from the MAIN SCREEN, CLICK WHEEL, select from menu.

I am curious what this is about?

Please advise.

FYI it is normal if I IM someone, and after a few minutes if they do not read it, THEY will go to unavailable.
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Last edited by GoblueNextel : 06-12-2007 at 08:43 AM.
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Old 06-12-2007, 11:38 AM   #6 (permalink)
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they can see each other and the names are black wich shows available, as soon as the message is send their names go gray as of being offline(unavailable)
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Old 06-12-2007, 12:38 PM   #7 (permalink)
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they can see each other and the names are black wich shows available, as soon as the message is send their names go gray as of being offline(unavailable)
Black? You mean, Tan Face/Yellow Hair?
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Old 06-12-2007, 05:32 PM   #8 (permalink)
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This is a bug in BB messenger. It has had that problem for quite a while now. Usually, if you both turn wireless off and back on again, they will become available again. I've also got it to go back to available by sending a regular PIN message. These methods do not always work though.
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