Originally Posted by dkf747
No. Only happened once, and I am not one who usually calls in for support.
oh ok . i am new to t-mobile (and still within the trial period) so i call and whine about every little thing just to make sure everything will be working for the duration of my contract. i know how companies are...once you are locked in, they stop caring because you can't do diddly squat about it.
honestly though, i must say that tmobile customer service is SUPERIOR over verizon and cingular. they are as nice as can be and really work to resolve issues. their blackberry support team are staffed with computer science majors, which gives me assurance that they are decently intelligent (vs verizon support team agents which are trained on answering phone calls and using an online interface to only diagnose generalized problems).