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Old 06-12-2007, 08:38 AM   #1 (permalink)
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Hi,

I had just activated my blackberry 8800, everything looks fine except that I am missing old email messages; messages from the past two weeks. I have around 300 email messages from my outlook 2000 but I can only view 29 email message from my blackberry. I tried to reconcile but that did not retrieve my old messages. Can someone please help?

Thanks
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Old 06-12-2007, 08:59 AM   #2 (permalink)
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Are you on BIS (BlackBerry Internet Service)?

If so, then you won't get those two week old messages from your Outlook. BIS does not get messages from Outlook.

If you are BES, you should contact your IT people. They can help you get them.
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Old 06-12-2007, 10:35 AM   #3 (permalink)
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I am BES administrator, just new about it... Do you have any clue on how to resolve this issue?

Thanks,
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Old 06-12-2007, 10:50 AM   #4 (permalink)
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Well, details do help! Do a wireless activation, remove from the BES and add back in.

Have the 'Message Prepopulation' selections set correctly first (Send Headers Only - False - sends the entire message, Prepopulation by message age - 14 - maximum number of days, and Prepopulation by message count - 750 - maximum number of messages.)
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Old 06-12-2007, 12:12 PM   #5 (permalink)
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Thanks for the help,

I will try it tomorrow...
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Old 06-13-2007, 05:53 AM   #6 (permalink)
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Prepopulation by message age limited to 7 days only :(

Which mean I can only receive messages from the past 7 days only.

Thanks
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Old 06-13-2007, 10:53 AM   #7 (permalink)
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Yup. There is a limit. It will not push all old email.
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