Originally Posted by Rogers Pass
Just bought a used 8700r to replace my antique 6750. There is no phone icon on the screen however. Removing the battery for 30 secs. + doesnt' help. My SIM card is in the phone. When I Turn Wireless On, I get Data Connection Refused The fix for that posted on the FAQ doesn't apply apparently as there is no Mobile Network option....anyway, that's not the main problem, which is no phone service!
Any help appreciated. Thank you!
Not to contradict John, but Data Connection Refused
simply means you do not have a BlackBerry Data Plan
and has nothing to do with the phone. Get a data plan from your provider.
At some point RIM did release a version of the OS (I think it was shortly after the Pearl was released) that had the Phone App unchecked by default!!! If you went to update the firmware, it would remove the Phone! As John said, try reloading the OS and make sure the Phone App is checked (later versions typically have this checked and you can't uncheck it!).
If John is right and the phone was restricted by IT Policy, follow his excellent directions.