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Old 05-12-2005, 07:50 AM   #1 (permalink)
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Default 7290 vs. 7230 Signal Strength

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Hi All,

I just received my new TMO 7290. Great unit, but the signal strength is very weak compared to the TMO 7230 in the exact same locations.

Has anyone else experienced this phenomenon, or is this particular unit not functioning properly?

Thanks for your help!

Chip
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Old 05-12-2005, 08:37 AM   #2 (permalink)
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My 7290 gets just as strong signal strength as my 7230 received. Do you have them right next to eachother at the same time?
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Old 05-12-2005, 11:51 AM   #3 (permalink)
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And are you comparing the "number of bars" on the screen, or are you talking about the 7290 dropping calls/sounding worse in the same spot compared to the 7230?
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Old 05-12-2005, 11:59 AM   #4 (permalink)
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Quote:
Originally Posted by aristobrat
And are you comparing the "number of bars" on the screen, or are you talking about the 7290 dropping calls/sounding worse in the same spot compared to the 7230?
I don't use the BB as a phone, only for email, PIM, etc. I am looking at the number of bars and also that it will have GPRS signal and then no signal, and then searching for signal and then back to GPRS with one bar. The 7230 in the exact same locations (two that I have tried since yesterday) didn't not cut out like this.
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Old 05-12-2005, 12:10 PM   #5 (permalink)
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Gotcha.

The only thing I could think of was that signal bars can differ from version to version (and model to model), but if your 7290 is showing NO SIGNAL in the same area your 7230 is having no problems, that doesn't help any. :(
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Old 05-12-2005, 07:31 PM   #6 (permalink)
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It just cycles so quickly between signal and no signal. I had used the button (just a plug for my use of search )and found posts about the Cingular 7290 dropping calls. I was wondering if this was related to the same symptoms I have with my TMO 7290 and signal.

Thoughts?

Any other TMO 7290 users with similar issues?

Thanks!
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Old 06-13-2005, 05:05 PM   #7 (permalink)
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Yes, I have the same problem. I have both a 7230 and 7290. In my Office the 7230 works fine and the 7290 scrolls between out of Network and searching. It is extremely irritating, I have had many conversations with tech support, had a unit exchange and nothind solves the problem. Today, I finally called t-mobile again to downgrade back to a 7230 (as my other 7230 is now used by one of my employees) and they refused to take back the 7290 because I purchased it three weeks ago. Having know they would not resolve the issue I would have returned it right away but there insistance on having me go through tech support so many times delayed my decision to return the unit. I was also told that I had 30 days by a t-mobile customer support staff so I was not in a hurry. This is unacceptable from t-mobile, the customer certainly does not come in front of profitability for them. They will find themselves out of profitability when they see a sea of customers leave. Maybe doing the right thing might seem reasonable then
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Old 06-13-2005, 05:43 PM   #8 (permalink)
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have you tried upgrading to a later firmware for the 7290? On some of our TMobile 7290's we stuck the Cingular one on. If you want, I'll send you my 7230 for your 7290
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