BlackBerry Forums Support Community

BlackBerry Forums Support Community (http://www.blackberryforums.com/)
-   General Legacy Device Discussion (http://www.blackberryforums.com/general-legacy-device-discussion/)
-   -   Change server type from IMAP to POP3 (http://www.blackberryforums.com/general-legacy-device-discussion/82912-change-server-type-imap-pop3.html)

Dubdub 06-25-2007 10:03 AM

Change server type from IMAP to POP3
 
I have a friend with a Sprint 8700 and he cannot receive email. We have narrowed it down to the server type. When he sets up his email in BIS, it automatically says it is an IMAP account, when in reality it is POP3, but there is no way to change it. Sprint Tech Support is no help.

He used the Enterprise Activation on the 8700. Could that be an issue? i have never used that way to set up a BB, so I have no background there.

Has anyone experienced a similar situation and have you found a solution.

My next guess is to elevate to RIM.

Any assistance is appreciated. Thanks

penguin3107 06-25-2007 10:16 AM

I haven't tried this myself, but I heard it might work...

When you're setting up the email address in BIS, put in an incorrect password deliberately.
This will cause the setup to fail, and pop you into an 'advanced setup' where you might be able to select POP over IMAP.

Worth a shot.

Dubdub 06-25-2007 10:21 AM

Quote:

Originally Posted by penguin3107 (Post 578780)
I haven't tried this myself, but I heard it might work...

When you're setting up the email address in BIS, put in an incorrect password deliberately.
This will cause the setup to fail, and pop you into an 'advanced setup' where you might be able to select POP over IMAP.

Worth a shot.

We tried that, but it wouldn't let us select the server type.

Thanks.

takeshi 06-25-2007 10:36 AM

Did you actually get into advanced setup? You can also just leave out the password entirely.

Hmm, actually it looks like advanced setup changed for BIS 2.3 or something... IIRC you used to have more control over settings. Now it looks like even with advanced setup it tries to autodetect the account type.

Dubdub 06-25-2007 11:59 AM

Quote:

Originally Posted by takeshi (Post 578800)
Did you actually get into advanced setup? You can also just leave out the password entirely.

Hmm, actually it looks like advanced setup changed for BIS 2.3 or something... IIRC you used to have more control over settings. Now it looks like even with advanced setup it tries to autodetect the account type.

Seems that BIS 2.3 could be the culprit, however, after we did the wrong password trick, he started getting email. Still says IMAP though. I even tried to set his email address on my ATT BIS and got the same result - automatically selected IMAP.

We will see how it goes for a while before we go to RIM for an answer. The account is definitely POP3.

If all else fails, can we enter the IP address instead of the incoming server?

JGBerry 06-25-2007 12:17 PM

Quote:

Originally Posted by Dubdub (Post 578898)
Seems that BIS 2.3 could be the culprit, however, after we did the wrong password trick, he started getting email. Still says IMAP though. I even tried to set his email address on my ATT BIS and got the same result - automatically selected IMAP.

We will see how it goes for a while before we go to RIM for an answer. The account is definitely POP3.

If all else fails, can we enter the IP address instead of the incoming server?


sometimes emails accounts are finicky, and they want a username and password. the reason being... sometimes the username IS your entire email address. in other words, the user name standards on email accounts are different.

gmail --> your username is your actual user name
other accounts --> username can be your ENTIRE email address

having BIS automatically set this up, could potentially lead them to accidentally choose the wrong method for accessing your account.

i hope this makes sense

Dubdub 06-25-2007 01:27 PM

It does. I have been using the BB for awhile, just not the Sprint variety. Couldn't figure out why BIS wouldn't let us pick POP or IMAP.

But in any case his BB email seems to be working.

Dubdub 06-25-2007 01:28 PM

Quote:

Originally Posted by JGBerry (Post 578913)
sometimes emails accounts are finicky, and they want a username and password. the reason being... sometimes the username IS your entire email address. in other words, the user name standards on email accounts are different.

gmail --> your username is your actual user name
other accounts --> username can be your ENTIRE email address

having BIS automatically set this up, could potentially lead them to accidentally choose the wrong method for accessing your account.

i hope this makes sense

As we used to say in the flying business:

AOG maintenance - Act of God
PFM - Pure F*****g Magic

JGBerry 06-25-2007 01:32 PM

Quote:

Originally Posted by Dubdub (Post 578980)
As we used to say in the flying business:

AOG maintenance - Act of God
PFM - Pure F*****g Magic

haha, i like your sense of humor.
glad your friend got it to work

Elbie 10-19-2007 11:55 AM

So how do I get this to Pop3. I think this IMAP thing could be the reason why I keep having issues with this.


All times are GMT -5. The time now is 11:14 AM.

Powered by vBulletin® Version 3.6.12
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.