Originally Posted by Dubdub
Seems that BIS 2.3 could be the culprit, however, after we did the wrong password trick, he started getting email. Still says IMAP though. I even tried to set his email address on my ATT BIS and got the same result - automatically selected IMAP.
We will see how it goes for a while before we go to RIM for an answer. The account is definitely POP3.
If all else fails, can we enter the IP address instead of the incoming server?
sometimes emails accounts are finicky, and they want a username and password. the reason being... sometimes the username IS your entire email address. in other words, the user name standards on email accounts are different.
gmail --> your username is your actual user name
other accounts --> username can be your ENTIRE email address
having BIS automatically set this up, could potentially lead them to accidentally choose the wrong method for accessing your account.
i hope this makes sense