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Old 06-26-2007, 07:12 PM   #1 (permalink)
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Default GMAIL PROBLEMS - I receive email, but no body text... HELP please

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I've never had any problems with my Blackberry and Gmail account but recently I've encountered a very strange problem, here goes:

I receive emails without the body of the email BUT, if it's a reply, the ORIGINAL MESSAGE shows up.

For example in a regular email it shows:

"
From: Joe Smith
To: Horseshoe
Subject: RE: Blackberry
Message: I don't know what the prob is man

---Original Message---
From: Horseshoe
To: Joe Smith
Subject: Blackberry
Message: What's up with my Berry and Gmail?
"

Now, I've encountered a problem, where once this message hits my blackberry, it shows up like this

"
From: Joe Smith
To: Horseshoe
Subject: RE: Blackberry
Message: [MISSING TEXT????????????]
---Original Message---
From: Horseshoe
To: Joe Smith
Subject: Blackberry
Message: What's up with my Berry and Gmail?
"

It ONLY shows the ORIGINAL message, and the body of the text is missing. This is extremely strange... not quite sure what to do - I've searched the forums and have had 0 luck.

Horseshoe
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Old 06-26-2007, 07:14 PM   #2 (permalink)
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it's not a gmail issue:

Click Here
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Old 06-26-2007, 07:14 PM   #3 (permalink)
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I found the thread on Blank Emails --

Body of Email Getting Stripped


Michbb,

The link you sent states that it's an internal BIS problem where Blackberry doesn't appropriately convert rich-text emails - why is this a problem now?? I used to receive rich-text emails from gmail fine all the time - all of a sudden it's a problem?

I'm not sure if the emails that are "blank" are coming from solely gmail users, but the few emails that I have received that are blank are from gmail-users....

Still confused,
Horseshoe

Last edited by Horseshoe : 06-26-2007 at 07:21 PM.
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Old 06-26-2007, 07:17 PM   #4 (permalink)
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Quote:
Originally Posted by Horseshoe View Post
I've never had any problems with my Blackberry and Gmail account but recently I've encountered a very strange problem, here goes:

I receive emails without the body of the email BUT, if it's a reply, the ORIGINAL MESSAGE shows up.

For example in a regular email it shows:

"
From: Joe Smith
To: Horseshoe
Subject: RE: Blackberry
Message: I don't know what the prob is man

---Original Message---
From: Horseshoe
To: Joe Smith
Subject: Blackberry
Message: What's up with my Berry and Gmail?
"

Now, I've encountered a problem, where once this message hits my blackberry, it shows up like this

"
From: Joe Smith
To: Horseshoe
Subject: RE: Blackberry
Message: [MISSING TEXT????????????]
---Original Message---
From: Horseshoe
To: Joe Smith
Subject: Blackberry
Message: What's up with my Berry and Gmail?
"

It ONLY shows the ORIGINAL message, and the body of the text is missing. This is extremely strange... not quite sure what to do - I've searched the forums and have had 0 luck.

Horseshoe

it happened to me. tell people to send to you in plain text until RIM fixes the issue
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Old 06-27-2007, 03:48 PM   #5 (permalink)
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That happened to me with yahoo email. T-Moible support suggested updating desk top manager and handset software. I just did it yesterday and it appeared to have resolved the problem for now.
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