Hello,

I've had this problem a few times in the last couple days. I put the 8830 into "standby mode" by holding the mute button for a few seconds (rather than just using "Lock"). Later on, I get a call. The 8830 wakes up and shows me who is calling, but I can't accept the call because the keyboard is still disabled. The trackball works but the buttons dont (can't click trackball, either).

I have also noticed that it doesn't properly come out of standby sometimes, and i have to hit the power button to get the keyboard to respond. I have also found no way to answer a call when this happens, I can't get it out of standby mode until after the call is missed, by re-entering standby and then exiting it using the power button. I don't know if buttons are mashing in my pocket that causes this or what.

Does anyone else have this problem? If so, any fixes?

This happens to me once in a while when i lock the keypad as well.

Are you running the newest OS on your BB?

Has this problem been answered yet. I have a user who experiences this same condition. While in standby, an incoming call can not be answered until the ringing has ended. VZW 8830 w/the lastest OS v4.2.2.148 Platform 3.0.0.67

I've not tried, but can you hit the mute button again while the call is incoming and take the phone out of standby?

that never worked for me. My solution was to stop putting it in my pocket and wear the holster.

Thats what I do