BlackBerry Forums Support Community               

Closed Thread
LinkBack Thread Tools
Old 07-02-2007, 03:18 PM   #1 (permalink)
New Member
Join Date: Jul 2007
Model: 7130
Carrier: Cingular
Posts: 5
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Can Send, Can't Receive

Please Login to Remove!

Hey everyone, odd problem I'm having today, hoping one of you gurus can figure it out, because I'm somewhat new to the BB's.

Anyway, got into the office today, found that 3/5 guys that have active blackberry's are unable to receive messages, but can send just fine. They're running 7130s, and we do not have a BES, they're all individually running a desktop redirector pulling from outlook and the main exchange server.

Looking at the redirectors, it will say that there are x items pending, and that number will increase, and it accurately says the last time the device received a message and sent a message. For some reason it just isn't actually transferring the files over.
Old 07-02-2007, 09:35 PM   #2 (permalink)
Thumbs Must Hurt
Join Date: Apr 2007
Location: SC
Model: 9000
Carrier: AT&T
Posts: 113
Post Thanks: 0
Thanked 0 Times in 0 Posts

not sure this is the case...but could the option for redirecting messages to the blackberry be unselected? you can check this within desktop manager if you have it....or you go to messages ->options ->email settings ->send email to handheld. Hope this is helpful. I have other helpful blackberry information on my blog at Bryan Kuhn
Old 07-07-2007, 11:09 AM   #3 (permalink)
Knows Where the Search Button Is
Join Date: Apr 2007
Location: Rocklin, CA
Model: 8830
Carrier: Sprint
Posts: 32
Post Thanks: 0
Thanked 0 Times in 0 Posts

If using the redirector software make sure that outlook is open and that the redirector software is also open and running.

Try recreating the encryption key between the device and desktop software.

Have you rebooted the computers with the redirector?
Hope this helps!
Former Verizon Wireless WDTS Rep
(Wireless Data Tech Support)
Closed Thread

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Copyright 2004-2014
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.