BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 07-02-2007, 02:18 PM   #1 (permalink)
New Member
 
Join Date: Jul 2007
Model: 7130
PIN: N/A
Carrier: Cingular
Posts: 5
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Can Send, Can't Receive

Please Login to Remove!

Hey everyone, odd problem I'm having today, hoping one of you gurus can figure it out, because I'm somewhat new to the BB's.

Anyway, got into the office today, found that 3/5 guys that have active blackberry's are unable to receive messages, but can send just fine. They're running 7130s, and we do not have a BES, they're all individually running a desktop redirector pulling from outlook and the main exchange server.

Looking at the redirectors, it will say that there are x items pending, and that number will increase, and it accurately says the last time the device received a message and sent a message. For some reason it just isn't actually transferring the files over.
Offline  
Old 07-02-2007, 08:35 PM   #2 (permalink)
Thumbs Must Hurt
 
Join Date: Apr 2007
Location: SC
Model: 9000
PIN: N/A
Carrier: AT&T
Posts: 113
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

not sure this is the case...but could the option for redirecting messages to the blackberry be unselected? you can check this within desktop manager if you have it....or you go to messages ->options ->email settings ->send email to handheld. Hope this is helpful. I have other helpful blackberry information on my blog at Bryan Kuhn
Offline  
Old 07-07-2007, 10:09 AM   #3 (permalink)
Knows Where the Search Button Is
 
Join Date: Apr 2007
Location: Rocklin, CA
Model: 8830
Carrier: Sprint
Posts: 32
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

If using the redirector software make sure that outlook is open and that the redirector software is also open and running.

Try recreating the encryption key between the device and desktop software.

Have you rebooted the computers with the redirector?
__________________
Hope this helps!
DarkStar7
Former Verizon Wireless WDTS Rep
(Wireless Data Tech Support)
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Vintage Apple & Pear Fruit Firmness Tester
$25.0
Vintage Apple & Pear Fruit Firmness Tester  pictureVintage Apple Mac OS 8.5 Software Sealed Promotional
$19.99
Vintage Apple Mac OS 8.5 Software Sealed Promotional picture4 Boxes of Vintage Apple M2658G/A Color Inkjet Transparencies LTR 20 Sheets NIB
$20.0
4 Boxes of Vintage Apple M2658G/A Color Inkjet Transparencies LTR 20 Sheets NIB  pictureVintage Hammermill Continuous Feed Thermal Transfer Printer Paper Apple Scribe
$49.99
Vintage Hammermill Continuous Feed Thermal Transfer Printer Paper Apple Scribe pictureVintage Jaffrey Mfg. Co. Apple Grinder Fruit Press Cast Iron
$120.0
Vintage Jaffrey Mfg.  Co. Apple Grinder Fruit Press Cast Iron  picture






Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.