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Old 07-04-2007, 10:03 PM   #1 (permalink)
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Today I noticed the USB charger for my 8800 will not charge the phone. Additionally, the phone is not recognized while plugged into a computer. I tried another charger from a previous BlackBerry (7290) and it doesn't work either. I have no idea what to do, anyone have any ideas? I bought the phone from a Cingular authorized retailer in New York City about 3 months ago. Can anyone lend some ideas?
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Old 07-04-2007, 10:12 PM   #2 (permalink)
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Did you get the optional insurance?hehe You could also try powering it down, and removing the battery for a few seconds. Just my initial thought.
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Old 07-04-2007, 10:18 PM   #3 (permalink)
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Quote:
Originally Posted by mundyb View Post
Did you get the optional insurance?hehe You could also try powering it down, and removing the battery for a few seconds. Just my initial thought.
I did not get optional insurance, but I do have phone insurance from Cingular, just not sure that it covers my 8800, I didn't buy it with a contract. I took the battery out for about 30 seconds and then put it back in, still nothing.
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Old 07-04-2007, 10:20 PM   #4 (permalink)
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Wirelessly posted (Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.0) BlackBerry8800/4.2.1 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/102)

You don't need insurance. The unit is guaranteed for a year as long as its not physically damaged (dropped) or liquid damaged. Call cingular 800-801-1101 and they will mail you a new phone.
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Old 07-04-2007, 10:20 PM   #5 (permalink)
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Wirelessly posted (Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.0) BlackBerry8800/4.2.1 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/102)

Fyi....Cingular will not insure any Smartphone. But its under warranty.
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Old 07-04-2007, 10:29 PM   #6 (permalink)
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Quote:
Originally Posted by rogermac1975 View Post
Wirelessly posted (Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.0) BlackBerry8800/4.2.1 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/102)

You don't need insurance. The unit is guaranteed for a year as long as its not physically damaged (dropped) or liquid damaged. Call cingular 800-801-1101 and they will mail you a new phone.
Thanks for the help, I'm calling them now. I looked at the USB port on the phone and it's loose, I hope it will be covered.
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Old 07-05-2007, 08:50 AM   #7 (permalink)
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After speaking with a CS rep last night, I'm getting an RMA on the phone. It should be here in 2 days.
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Old 07-05-2007, 08:55 AM   #8 (permalink)
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I had the same issue with my 8800. USB charging port came loose and I could not charge the device. I also got a RMA on mine.
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Old 07-05-2007, 09:09 AM   #9 (permalink)
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Ditto..
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