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debulcha 07-06-2007 08:15 AM

Number of New Messages Incorrect
I am having trouble with one of my email accounts on my 8830. My device says that one email account has two unread messages, yet it doesn't. I thought it was my "saved" messages folder and found two messages in it that didn't show up in my inbox, deleted them, but it still persists.

Usually if you check the account, even without reading ALL new messages, the home screen doesn't reflect a * (star) beside the account- but in this case it still does!

It's getting rather annoying. Anyone have the same experience? I have tried a soft reset, deleting and re-stating the email account, but both did not work.


JSanders 07-06-2007 08:17 AM

Did you check ALL your folders -- SMS, Phone Call Log (missed calls) etc.?

debulcha 07-06-2007 08:20 AM

Yes, none of these folders have unopened messages.
Plus, the number 2 only shows up on my email account icon, not my general mailbox. Strange.

debulcha 07-06-2007 08:22 AM

I just deleted and restated the account again and it seems to have gone away? Could this have been because of a filter via my account settings?

someonexh 07-06-2007 08:23 AM

I have had these phantom messages once in a while too. Sometimes you can go into "messages" and hit "u' to find the unread message. If that doesn't work I have had to do a battery pull. Other than that, they never went away for me :(

debulcha 07-06-2007 09:02 AM

Well, now no new messages are coming in on that Email address!

xtopramen78 07-06-2007 11:50 AM

I JUST submitted a post on this. It appears the way to deal with this is to pull the battery for 30 seconds.

That really sucks. If I've experienced this within 24 hours of owning the phone, how could RIM's QA not pick this up as a bug?

I REALLY love this phone, but I'm starting to worry that even the simple things are going to be hard for the $399 price tag of this phone.

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