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Old 07-08-2007, 10:34 PM   #1 (permalink)
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I have a 8703E with Sprint and just recently my phone cannot hold the 1XEV. It will show as 1XEV for a second and then revert back to 1X. I have called tech support and was told it was not available in my area. I looked on the map and I'm in the middle of the zone. I have also gone to other cities and aiports and it does the same thing. Any advice?
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Old 07-08-2007, 10:36 PM   #2 (permalink)
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Have you tried: Options-->Network-->Start Provisioning?
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Old 07-08-2007, 11:03 PM   #3 (permalink)
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Quote:
Originally Posted by southwestcomm View Post
Have you tried: Options-->Network-->Start Provisioning?
Thank you for your reply.

The tech had me do this twice. I have tried doing it myself 2 times also but I still cannot get it to stick.

Any other suggestions?
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Old 07-09-2007, 12:29 PM   #4 (permalink)
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I notice the same thing indoors. Outside it is a solid 1XEV. I'm guessing there is either interference or else the coverage map you used is wrong.
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Old 07-09-2007, 12:34 PM   #5 (permalink)
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After you Prvision it go to Options> Host Routing Table> click and ReRegister.
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Old 07-09-2007, 12:41 PM   #6 (permalink)
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Mine did this for five days and when I called in the person that put the unlimited data plan on my account didnt put the free software that they are also suppose to add. Had to talk with Customer service for an hour until they realized it.
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Old 07-09-2007, 07:57 PM   #7 (permalink)
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I am having the same problem, I am in Rhode Island and cannot get the 1XEV only 1X...let me know if you fix this
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Old 08-10-2007, 04:38 PM   #8 (permalink)
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hello, I see your quote about plms with 1XEV and I want to know how do you get back to 1XEV with software? my alway on 1X and I want 1XEV on all the time so where I get the correctly software?

thanks
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Old 08-10-2007, 05:19 PM   #9 (permalink)
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There is NO OS for this. This is a coverage issue. Not an OS issue.
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Old 08-10-2007, 05:50 PM   #10 (permalink)
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my phone usage is in strong 1XEV area with Verizon, but my device has a fluctuating signal, and sometimes get stuck on 1x even though I got full bars, I do a soft rest (alt+caps+del) and after it reboots I am back to 1XEV.
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Old 08-10-2007, 08:34 PM   #11 (permalink)
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Quote:
Originally Posted by redsoxnation View Post
There is NO OS for this. This is a coverage issue. Not an OS issue.

I had the same problem with mine. Sprint store tech said it was the OS. Swaped it out for a new one and 5 min latrer I was back in 1XEV.
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Old 08-10-2007, 09:31 PM   #12 (permalink)
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Quote:
Originally Posted by ballerx View Post
I had the same problem with mine. Sprint store tech said it was the OS. Swaped it out for a new one and 5 min latrer I was back in 1XEV.
I have the latest Sprint OS and it still doesn't hold 1XEV consistently. It did improve, b ut it didn't cure the problem.
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Old 08-10-2007, 10:52 PM   #13 (permalink)
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This happened on my 8830 with Verizon. I have always enjoyed a strong EVDO coverage in my home, but one day it was just 1X even though my modem and my partner's berry had 1XEV. I called in and finally it was fixed by deleting all the features from my account, removing the blackberry from my account, and then setting everything up all over again.

It's worth a shot...
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Old 08-11-2007, 07:57 AM   #14 (permalink)
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My Sprint 8703e also fluctuates between 1X and 1XEV at my house (mostly 1X). Where I live, I've had spotty coverage with all the carriers and, when I first got Sprint, I was worried about signal strength although the coverage map shows me square in the middle of good coverage. When I zoomed in on the coverage map by entering my house address, it showed several areas of poor coverage inside the area that was painted as good when the map was zoomed out. I live on the edge of one of the poor coverage spots.

Even in areas with good or excellent coverage outside, when I go inside some buildings it changes from 1XEV to 1X. That suggests to me it a reception issue, not software.
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Old 08-14-2007, 11:37 AM   #15 (permalink)
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Unhappy Same problem

I have the same issue with my Sprint 8703e. Constantly switching from 1X to 1XEV to 1x. It's especially bad near my home. I disagree with the previous replies claiming it is a reception issue. I have had numerous other Sprint data-capable phones and never had problems like this at my house. I believe it is one of two things (probably a combination).

1. Radio receiver has poor discrimination performance and cannot pick-out and hold a signal for very long.

2. Software that forces use of a very weak 1X Sprint signal when a much stronger 1XEV signal from another carrier (Alltel in my case) is available.

I'm hoping the 4.2 software update helps with the problem, but not holding my breath.

Another possibility is that I (we) just have phones with bad/marginal receivers. I have thought of eating $50 and getting a replacement from Assurion to test my luck. I think I will try that if the 4.2 update doesn't help.
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Old 08-14-2007, 11:46 AM   #16 (permalink)
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Quote:
Originally Posted by bvandrasik View Post
Another possibility is that I (we) just have phones with bad/marginal receivers. I have thought of eating $50 and getting a replacement from Assurion to test my luck. I think I will try that if the 4.2 update doesn't help.
Let us know if that solves it so we can do it too.
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Old 08-14-2007, 01:00 PM   #17 (permalink)
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Quote:
Originally Posted by dkf747 View Post
Let us know if that solves it so we can do it too.

It probably won't I owned a 8703e and a 8830, both of which had the annoying fluctuating signal. So it more than likely is a reception issue.
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Old 08-14-2007, 02:14 PM   #18 (permalink)
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Like I said before, Just take it to the sprint store, they do a Master reset if it still doesnt provision or hold 1XEV they swap it out for a brand new one.
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Old 08-14-2007, 02:55 PM   #19 (permalink)
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Quote:
Originally Posted by ballerx View Post
Like I said before, Just take it to the sprint store, they do a Master reset if it still doesnt provision or hold 1XEV they swap it out for a brand new one.
It provisions just fine and has no problem holding on to the 5-bar 1XEV signal at the Sprint Store. Therefore, there is of course nothing wrong with the phone from their point of view.
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Old 08-14-2007, 03:03 PM   #20 (permalink)
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Have you tried pulling the battery for about 30 seconds and then letting the BB reboot?

Have you deleted the old service books and resent new ones?
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