BlackBerry Forums Support Community               

Closed Thread
LinkBack Thread Tools
Old 07-10-2007, 04:22 AM   #1 (permalink)
Thumbs Must Hurt
Join Date: Sep 2005
Location: Rotterdam
Model: 8820
Carrier: KPN
Posts: 90
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Handheld Min log Level: cannot set to DEBUG INFO ?

Please Login to Remove!


RIM requested me to send some debug logs from a BlackBerry device. The asked me to enter ALT+LGLG to open te event log, and to change the loglevel to DEBUG INFO.

I can get into the event log, but when i set the log level to DEBUG INFO that setting is not saved! When i click save it jumps back to the event log which says "Information" instead of the selected "Debug Info". I am able to set it on the WARNING log level (and it stays there), but i am really unable to set it to debug info. It always reverts back to Information mode.

Anyone else can reproduce this? I could reproduce this on all my BB8700 devices running, and Also reproduced this on a BlackBerry Curve.

this is a problem for me because blackberry support needs debug logs to help me with an issue. I have also reported this debuginfo story to the RIM helpdesk, but they say they are unable to reproduce it. I am able to reproduce this on allmost all my devices so this sounds weird to me.

CAUSE: bug, Combination of Content Protection + Memory Card encryption in the IT Policy caused this.
WORKAROUND: Disabling them in policy will alow it to stay on debug mode.

Last edited by illy : 07-12-2007 at 01:01 AM. Reason: solution found
Closed Thread

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Msa Altair 5x Multicast Detector Manual
Msa Altair 5x Multicast Detector Manual pictureMsa Altair 5x Co/h2s Sensor
Msa Altair 5x Co/h2s Sensor pictureMsa Altair 5 Battery
Msa Altair 5 Battery pictureALTAIR 4 – FOUR GAS MULTIGAS DETECTOR – MSA
ALTAIR 4 – FOUR GAS MULTIGAS DETECTOR – MSA pictureMSA Altair 4X Multigas Detector
MSA Altair 4X Multigas Detector  picture

Copyright 2004-2016
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.