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Old 07-10-2007, 04:22 AM   #1 (permalink)
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Default Handheld Min log Level: cannot set to DEBUG INFO ?

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Hi,

RIM requested me to send some debug logs from a BlackBerry device. The asked me to enter ALT+LGLG to open te event log, and to change the loglevel to DEBUG INFO.

I can get into the event log, but when i set the log level to DEBUG INFO that setting is not saved! When i click save it jumps back to the event log which says "Information" instead of the selected "Debug Info". I am able to set it on the WARNING log level (and it stays there), but i am really unable to set it to debug info. It always reverts back to Information mode.

Anyone else can reproduce this? I could reproduce this on all my BB8700 devices running 4.1.0.377, 4.2.1.91 and 4.2.1.96. Also reproduced this on a BlackBerry Curve.

this is a problem for me because blackberry support needs debug logs to help me with an issue. I have also reported this debuginfo story to the RIM helpdesk, but they say they are unable to reproduce it. I am able to reproduce this on allmost all my devices so this sounds weird to me.

edit:
CAUSE: bug, Combination of Content Protection + Memory Card encryption in the IT Policy caused this.
WORKAROUND: Disabling them in policy will alow it to stay on debug mode.

Last edited by illy : 07-12-2007 at 01:01 AM. Reason: solution found
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