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thomas.benjamin 07-10-2007 09:51 AM

Red X and "original message not found"
I have recently run the enterprise activation on a new 8830 and when sending or replying, the red X comes up and gives the message "original message not found" comes up. The user can then go back to the message and re-send and the messages go though just fine.

Can anyon offer any help?


juwaack68 07-10-2007 10:14 AM

Welcome to the forums.

I'd try resending their service books from the BES and see if that helps.

thomas.benjamin 07-10-2007 10:38 AM

Service books resend
How do you do that?

MBj 07-10-2007 10:52 AM

this normaly happens if the original message was moved inside Outlook.

I'm having this a lot times, when I moved a message in Outlook form Inbox to a Subfolder.
Just resend the message on the BB is the only workaround (or leave every mail in the Outlook Inbox).

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