BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 07-10-2007, 10:51 AM   #1 (permalink)
New Member
 
Join Date: Jul 2007
Model: 8830
PIN: N/A
Carrier: Verizon
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Red X and "original message not found"

Please Login to Remove!

I have recently run the enterprise activation on a new 8830 and when sending or replying, the red X comes up and gives the message "original message not found" comes up. The user can then go back to the message and re-send and the messages go though just fine.

Can anyon offer any help?

Thomas

Last edited by thomas.benjamin : 07-10-2007 at 10:59 AM. Reason: Needed more info
Offline  
Old 07-10-2007, 11:14 AM   #2 (permalink)
iPhone Convert
 
juwaack68's Avatar
 
Join Date: Oct 2005
Location: Tulip City - MI
Model: iP5
OS: 6.0.2
PIN: to beans
Carrier: I'm not
Posts: 13,875
Post Thanks: 3
Thanked 72 Times in 55 Posts
Default

Welcome to the forums.

I'd try resending their service books from the BES and see if that helps.
__________________
No longer a BES Admin, but it was fun while it lasted!
Offline  
Old 07-10-2007, 11:38 AM   #3 (permalink)
New Member
 
Join Date: Jul 2007
Model: 8830
PIN: N/A
Carrier: Verizon
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Service books resend

How do you do that?
Offline  
Old 07-10-2007, 11:52 AM   #4 (permalink)
MBj
Knows Where the Search Button Is
 
MBj's Avatar
 
Join Date: Jan 2007
Location: Germany, near MUC
Model: 8100
Carrier: Vodafone
Posts: 41
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

this normaly happens if the original message was moved inside Outlook.

I'm having this a lot times, when I moved a message in Outlook form Inbox to a Subfolder.
Just resend the message on the BB is the only workaround (or leave every mail in the Outlook Inbox).
__________________
Greetings
Markus
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.