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Old 07-10-2007, 05:24 PM   #1 (permalink)
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Default What Is Happening To My 8700c?

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Here are the pics and I'll explain what is happening (sorry that the pics are big, I couldn't get them any smaller).








I purchased this phone approximately 7 months ago from Letstalk.com (with a cingular plan) and in the past week if you notice on the left side of the hand-held screen, it seems to be "spreading." I have never dropped or exposed my 8700c to water so it's not water. but for some reason the liquid or whatever in the screen seems to be spreading. Now I understand Cingular doesn't have insurance on these high end phones and this is my only phone in my house and have been very careful. Can someone give me some tips on what could be happening? I keep the phone in a authentic Blackberry leather case. But before I start calling I need to know what is wrong and what I can do. I can't afford to buy another phone, but feel I shouldn't have to buy another phone. It seems to spread a little everyday.

Whatever help you can provide before I start cursing out customer reps, would greatly be appreciated.
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Old 07-11-2007, 09:23 AM   #2 (permalink)
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It should have a 1 year warranty. Contact at&t about getting it replaced.
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Old 07-11-2007, 09:39 AM   #3 (permalink)
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Quote:
Originally Posted by takeshi View Post
It should have a 1 year warranty. Contact at&t about getting it replaced.
yep, then your problem will be solved with a new/refurbed phone
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Old 07-11-2007, 10:19 AM   #4 (permalink)
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But since I didn't buy it from AT&T and I bought it from letstalk.com, I doubt AT&T would honor a warranty.
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Old 07-11-2007, 10:23 AM   #5 (permalink)
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Quote:
Originally Posted by BMWITHABB View Post
But since I didn't buy it from AT&T and I bought it from letstalk.com, I doubt AT&T would honor a warranty.
Its worth giving it a try
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Old 07-11-2007, 10:30 AM   #6 (permalink)
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looks like the glue under the screen is moved over.. dont know how that might have happened but when i replaced my case and lens i noticed it was sticking out a bit so i had to tuck it in with tweezers
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Old 07-11-2007, 10:41 AM   #7 (permalink)
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Was the device exposed to heat or the sun for a long period of time?
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Old 07-11-2007, 10:58 AM   #8 (permalink)
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Originally Posted by paulbblc View Post
Was the device exposed to heat or the sun for a long period of time?
No my 8700c, was always kept in a case and never out in the sun or someplace with alot of humidity nor somewhere with alot of moisture.
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Old 07-11-2007, 11:00 AM   #9 (permalink)
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Quote:
Originally Posted by jetspeedz View Post
looks like the glue under the screen is moved over.. dont know how that might have happened but when i replaced my case and lens i noticed it was sticking out a bit so i had to tuck it in with tweezers
How can I fix it, or will it void any potential warranty that I might have?
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Old 07-11-2007, 11:02 AM   #10 (permalink)
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I agree with the others a say contact AT&T first. Just because you bought it from a different company does NOT mean it doesn't come with a warranty. If you open it and try to fix it, then it most likely will void any warranty you may have.
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Old 07-12-2007, 05:49 AM   #11 (permalink)
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Just wanted to say thank you to everyone, after getting the run around from letstalk.com and hearing the foolish costs associated with the warranty from RIM, I took the unit to an AT&T store, manager said it was the seal that was defective and I called the warranty dept. and they're going to replace the unit with another one. But my question is, why do I have to get a refurbished unit, when I paid for a new unit? It's like buying a car, then finding out there is a recall on the vehicle and the dealership gives me a used car in it's place. I think it's foolish, but for the meantime it's better than no unit at all.

Again thanks for the responses, I appreciate it.
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Old 07-12-2007, 09:22 AM   #12 (permalink)
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you can just fix it yourself by taking the BB appart.. its pretty easy just 7 screws and the directions are a sticky at the top of the 8700 general forum
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Old 07-13-2007, 06:32 PM   #13 (permalink)
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Quote:
Originally Posted by jetspeedz View Post
you can just fix it yourself by taking the BB appart.. its pretty easy just 7 screws and the directions are a sticky at the top of the 8700 general forum
. . . .GO WITH THE WARRANTY REQUEST OPTION . . .
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