BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 07-12-2007, 03:34 PM   #1 (permalink)
New Member
 
Join Date: Jun 2006
Model: 8300
Carrier: AT&T
Posts: 7
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default 8700c help

Please Login to Remove!

I resold a 8700 from Cingular/ATT and am trying to help the buyer activate her own email account. The problem is that the phone is "locked" to another BIS or BES account and we need to get it released. Unfortunately, there is no way to contact the original owner. Does anyone have any suggestions on how to fix this issue? ATT has not to this point been much help to resolve the issue. Thanks in advance!
Offline  
Old 07-12-2007, 05:26 PM   #2 (permalink)
Appleinator
 
Dubdub's Avatar
 
Join Date: Nov 2005
Location: New Hampshire
Model: App5
OS: AJBR549
PIN: Ask
Carrier: ATT & Verizon
Posts: 20,035
Post Thanks: 54
Thanked 782 Times in 742 Posts
Default

If the phone was just on BIS in the past, you need to go to the previous owner and have them cancel their BIS account with their carrier which will release the IMEI and PIN for you to use. If the previous owner will not do it, you can try going to their carrier to see if they will do it. Some will, some won't. As a last resort RIM might help. If the phone happens to be on the lost or stolen list, then I don't think any carrier will activate it.

If it was on BES, there maybe IT policies prohibiting you setting up BIS. DO a search on Remove IT Policies". There are many threads discussing how to do it.
Offline  
Old 07-19-2007, 10:41 AM   #3 (permalink)
New Member
 
Join Date: Jun 2006
Model: 8300
Carrier: AT&T
Posts: 7
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by Dubdub View Post
If the phone was just on BIS in the past, you need to go to the previous owner and have them cancel their BIS account with their carrier which will release the IMEI and PIN for you to use. If the previous owner will not do it, you can try going to their carrier to see if they will do it. Some will, some won't. As a last resort RIM might help. If the phone happens to be on the lost or stolen list, then I don't think any carrier will activate it.

If it was on BES, there maybe IT policies prohibiting you setting up BIS. DO a search on Remove IT Policies". There are many threads discussing how to do it.
Thanks, ATT did it for me. Thanks,
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.