07-17-2007, 08:13 AM
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| | 8700c problem receiving Outlook e-mail - constant service pack sending
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I did a search of the forums, but couldn't find this problem. My boss has a BB 8700c. For many years, his primary e-mail was an AOL account. Recently, he switched to Outlook 2003, which the rest of our office uses. Since then, he doesn't get e-mail on his BB. Our IT guy set it up, and I've been on the Cingular/AT&T tech support chat, and they both say everything is correct. Despite this, the only way he can receive e-mail is if I log on to the BIS and send him service packets...ALL DAY LONG. Clearly, this can't continue, since it's only a work-around solution.
I've deleted his e-mail on the BIS and recreated the account (per tech support) and it still didn't work. Can anyone offer a suggestion that I may pass on to our IT person, or do myself? Many thanks in advance!