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Old 07-19-2007, 11:33 AM   #1 (permalink)
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Default Nextel 7100i not able to send messages

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User in Illinois with a Nextel 7100i is unable to reply or send messages from the Blackberry. Good signal, can make phone calls, can receive e-mail just fine, but it keeps erroring out on the send.

HELP!! Any ideas??

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Old 07-19-2007, 11:37 AM   #2 (permalink)
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What is the Message Status on the messages that are failing (open the message after you get the red X and scroll up).

Also, is the user using BIS or BES?
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Old 07-19-2007, 11:38 AM   #3 (permalink)
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Pull the battery and reboot the BB.

If not, resend the service books from your VZN BIS site:
How do I resend my service books? - BlackBerryFAQ

Last edited by JSanders : 07-19-2007 at 01:28 PM.
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Old 07-19-2007, 12:18 PM   #4 (permalink)
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Default 7100i is on the BES

This particular 7100i is on the BES. I resent the Service Book, and it got worse . . . now he doesn't even have the option to Send.

The device has had the battery out 3 times in the last hour . . . his device and properties look exactly the same as another user on the BES with the same device.

Any Help is appreciated.
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Old 07-19-2007, 01:07 PM   #5 (permalink)
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Default 7100i on the BES not sending messages

I asked the user for the status on the un-sent message, the one with the Red X, and he said it had a decryption error on it.

Resending the Service Book seems to have made the device worse, not better.
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