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BCFuzz 07-20-2007 11:16 AM

Unable to Delete Some E-mails
I have searched the forum for an answer and have not yet found one. I have an 8830 on a BES from work. After transferring messages from my old BB to the new one via the our tech guys and the BES, I have many e-mails that I am unable to delete from the device. Any suggestions on how to go about deleting these messages? I have deleted the messages from my GroupWise mailbox and tried reconciliation with no success to date.

LovingMyBB 07-20-2007 11:52 AM

This is something that has been fixed with BES 4.1.2 and later I believe.

The only way around this...until your BES admin upgrades to the latest version, is to go into Desktop Manager. Double Click Backup/Restore --Click Advanced...then find the messages on the phone and click "Clear". This is the only work around for this that I'm aware of.

Bryan Kuhn

LovingMyBB 07-20-2007 11:53 AM

Just FYI, this issue is only with Blackberrys on an OS of 4.2 or later(Pearl-8100,8800,etc). Older blackberry's dont see this issue.

BCFuzz 07-20-2007 01:09 PM

Thank you LMBB!! That worked great!! I first backed up all the messages onto the PC, then deleted them all from the 8830. I then re-loaded them onto the device at which time I was able to delete those I no longer wanted on the BB.

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