BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 07-20-2007, 12:24 PM   #1 (permalink)
Knows Where the Search Button Is
 
Join Date: Jul 2007
Model: 8800
PIN: N/A
Carrier: T-Mobile
Posts: 45
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Disabling the Auto Lock Feature/Changing password length

Please Login to Remove!

So I want to disable the Password in my Security Options --> General Settings menu but there is a little red padlock next to it and I cannot change the option from Enabled. Is this just a feature of this model that it requires the password be enabled?

I have installed the O/S versions available from Cingular, T-Mobile, and Rogers. Currently it shows I'm runnin: Wireless Handheld (EDGE) v4.2.1.90 (Platform 2.3.0.72).

After changing the settings to not lock for 2 hours, I have realized that the trackball is a bit too likely to make calls when holstered if the device isn't locked, but the fact that they require I think an 8 character password is just too much. When I want to get into my phone, I want to do it in 2-3 buttons.

Any help is appreciated.
Offline  
Old 07-20-2007, 01:17 PM   #2 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: May 2007
Model: 8830
PIN: N/A
Carrier: Verizon
Posts: 234
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I'm going to guess that you are on BES and your BES admin has set a policy that is enforcing those settings and not let you change them.
Offline  
Old 07-20-2007, 01:29 PM   #3 (permalink)
Retired BBF Moderator
 
Thatzmister2u's Avatar
 
Join Date: Feb 2007
Location: Nor Cal
Model: 9000
PIN: ups! ;)
Carrier: AT&T
Posts: 5,890
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Have you tried hitting "Alt" on the field? If your not on a BES enforced policy it may give the option to disable.
__________________
Unlocked | AT&T BES
*gasp* Un-protected...


www.horizonwirelessonline.com - Unlocks and Repairs
Offline  
Old 07-20-2007, 02:07 PM   #4 (permalink)
Knows Where the Search Button Is
 
Join Date: Jul 2007
Model: 8800
PIN: N/A
Carrier: T-Mobile
Posts: 45
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I am not on a BES. I just tried highlighting "Enabled" and pressing the "Alt" key. It just puts the arrow in my corner like usual, nothing else.
Offline  
Old 07-20-2007, 02:22 PM   #5 (permalink)
BlackBerry God
 
aiharkness's Avatar
 
Join Date: Jul 2005
Location: Florida Panhandle
Model: Z10
OS: 10.2.1
Carrier: T-Mobile USA
Posts: 13,720
Post Thanks: 15
Thanked 500 Times in 487 Posts
Default

Wirelessly posted (8700g: BlackBerry8700/4.1.0 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/100)

cwonsey, something doesn't sound right? Did you put the password on the BB?

Out of curiosity, go to general secuirty options and tell what is there under services.
__________________
- Ira
Offline  
Old 07-20-2007, 02:48 PM   #6 (permalink)
Knows Where the Search Button Is
 
Join Date: Jul 2007
Model: 8800
PIN: N/A
Carrier: T-Mobile
Posts: 45
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

This BB was purchased from Ebay and came with a password on it. I have changed that password, but have not been able to disable the lock.

I have included my entire screen settings below:

Options-->Security Options-->General Settings
Password: Enabled (with a little red padlock on the left of the word - this is the only option I cannot modify)
Number of Password Attempts: 10
Security Timeout: 30 Minutes

Lock Handheld Upon Holstering: Yes
Allow Outgoing CAlls While Locked: No

Content Compression: Enabled
Content Protection: Disabled
Strength: Strong
Include Address Book: No

Message Background Colours
Enterprise Messages: None
Other Messages: None

IT Policy Name: IBM
Last Updated: Apr 23, 2007 2:42 AM

Services:
***no services***
Offline  
Old 07-20-2007, 02:59 PM   #7 (permalink)
BlackBerry God
 
aiharkness's Avatar
 
Join Date: Jul 2005
Location: Florida Panhandle
Model: Z10
OS: 10.2.1
Carrier: T-Mobile USA
Posts: 13,720
Post Thanks: 15
Thanked 500 Times in 487 Posts
Default

Wirelessly posted (8700g: BlackBerry8700/4.1.0 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/100)

Looks like you have IT policy...Sounds to me like you were given password to the device, which you changed, and the policy allows you to change but not disable. If I'm wrong, someone will correct me. In the meantime, see John Clarks sticky.
__________________
- Ira

Last edited by aiharkness : 07-20-2007 at 03:05 PM.
Offline  
Old 07-20-2007, 03:36 PM   #8 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: May 2007
Model: 8830
PIN: N/A
Carrier: Verizon
Posts: 234
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by aiharkness View Post
Wirelessly posted (8700g: BlackBerry8700/4.1.0 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/100)

Looks like you have IT policy...Sounds to me like you were given password to the device, which you changed, and the policy allows you to change but not disable. If I'm wrong, someone will correct me. In the meantime, see John Clarks sticky.
That all sounds right. It used to be on BES with IT policy and you can't wipe that away with just an OS reload.
Offline  
Old 07-21-2007, 12:33 PM   #9 (permalink)
Knows Where the Search Button Is
 
Join Date: Jul 2007
Model: 8800
PIN: N/A
Carrier: T-Mobile
Posts: 45
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Thanks for the responses. I followed the sticky and got it removed. FYI, I did not have the Wipe option that it talks about in the instructions, but I just skipped that step and it still worked flawlessly.
Offline  
Old 07-21-2007, 12:36 PM   #10 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,907
Post Thanks: 60
Thanked 244 Times in 182 Posts
Default

cwonsey, did you buy this device used?
Offline  
Old 07-21-2007, 12:42 PM   #11 (permalink)
Knows Where the Search Button Is
 
Join Date: Jul 2007
Model: 8800
PIN: N/A
Carrier: T-Mobile
Posts: 45
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I did, I purchased the unit from Ebay. For some reason I have an aversion to being under contract with any provider, so I buy all my devices direct from the manufacturer or through other sources.

I was lucky in that the guy I bought the device from is very willing to help. He tried getting me the unlock code but I'm impatient so I used the 24 hour service. He was going to have his BES Admin remove the policy, but I got it done through here first.
Offline  
Old 07-21-2007, 12:53 PM   #12 (permalink)
BlackBerry God
 
aiharkness's Avatar
 
Join Date: Jul 2005
Location: Florida Panhandle
Model: Z10
OS: 10.2.1
Carrier: T-Mobile USA
Posts: 13,720
Post Thanks: 15
Thanked 500 Times in 487 Posts
Default

Wirelessly posted (8700g: BlackBerry8700/4.1.0 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/100)

Quote:
Originally Posted by cwonsey
Thanks for the responses. I followed the sticky and got it removed. FYI, I did not have the Wipe option that it talks about in the instructions, but I just skipped that step and it still worked flawlessly.
Very good!

As a premptive, educational measure, you might look and see if the firewall is on, and if it is, whether you have the option to disable. A buddy had a used BB with IT policy, which he was able to overwrite, but he couldn't disable the firewall. It eventually caused him a problem. From my research it looked to me that was burned in and couldn't be reversed (though I could be wrong). Anyway, to get to the point, if down the road you have a problem with an app that looks like firewall issue, this would be on the short list of things to check.
__________________
- Ira
Offline  
Old 07-21-2007, 01:49 PM   #13 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,907
Post Thanks: 60
Thanked 244 Times in 182 Posts
Default

Ditto, what harkness said. An IT policy can have bits and pieces remain even after being removed via the method you followed. And/or the IT policy can be pushed back to the BB if it has not been removed... you need to ask the seller to have the BES admin push a 'blank policy" to that BB.
Offline  
Old 07-22-2007, 05:47 PM   #14 (permalink)
Thumbs Must Hurt
 
choi4096's Avatar
 
Join Date: Dec 2006
Location: Philippines
Model: 9000
OS: 4.6
Carrier: Globe Telecom
Posts: 51
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by cwonsey View Post
Thanks for the responses. I followed the sticky and got it removed. FYI, I did not have the Wipe option that it talks about in the instructions, but I just skipped that step and it still worked flawlessly.
Hi I have a similar problem. What did you do to remove the red padlock please? Can you share with me?
Offline  
Old 07-22-2007, 06:06 PM   #15 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,907
Post Thanks: 60
Thanked 244 Times in 182 Posts
Default

This:
Remove IT Policy - BlackBerryFAQ
Offline  
Old 07-23-2007, 10:55 AM   #16 (permalink)
Knows Where the Search Button Is
 
Join Date: Jul 2007
Model: 8800
PIN: N/A
Carrier: T-Mobile
Posts: 45
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Follow JSanders link to the Remove IT Policy thread. In my case, I did not have the Wipe option in the Security settings, but following the other instructions worked fine, just skip that step if you do not have the option to Wipe.

This still didn't give me an option to set the password timeout settings, but it did allow me to disable the password so I just have to press * Talk to unlock.
Offline  
Old 07-23-2007, 11:28 PM   #17 (permalink)
BBF Moderator
 
John Clark's Avatar
 
Join Date: Jun 2005
Model: Z30
OS: 10.2.1.x
PIN: s & needles
Carrier: AT&T
Posts: 34,679
Post Thanks: 4
Thanked 96 Times in 71 Posts
Default

You have the "wipe handheld" option. Look in Options >Security Options >General Settings. Once in General Settings click the menu (left of the trackball) button. You'll see the "Wipe Handheld" option.
Offline  
Old 07-24-2007, 11:21 AM   #18 (permalink)
New Member
 
Join Date: Jul 2007
Location: Buenos Aires
Model: 8700
PIN: N/A
Carrier: Movistar
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Hi, I have almost the same problem with my 8700.
I bought it used on eBay and the security options are set to enter a password of a least 8 digits mixed with letters, numbers and special characters.
If you go to:

- Options
- Security Options
- General Settings

There is an option to allow outgoing calls while locked.

At least you can do calls without entering the long password.

I'm trying to find out why I can't disable Password.




Quote:
Originally Posted by cwonsey View Post
So I want to disable the Password in my Security Options --> General Settings menu but there is a little red padlock next to it and I cannot change the option from Enabled. Is this just a feature of this model that it requires the password be enabled?

I have installed the O/S versions available from Cingular, T-Mobile, and Rogers. Currently it shows I'm runnin: Wireless Handheld (EDGE) v4.2.1.90 (Platform 2.3.0.72).

After changing the settings to not lock for 2 hours, I have realized that the trackball is a bit too likely to make calls when holstered if the device isn't locked, but the fact that they require I think an 8 character password is just too much. When I want to get into my phone, I want to do it in 2-3 buttons.

Any help is appreciated.
Offline  
Old 07-24-2007, 11:30 AM   #19 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,907
Post Thanks: 60
Thanked 244 Times in 182 Posts
Default

Quote:
Originally Posted by PhilippeB View Post
I'm trying to find out why I can't disable Password.
Because you likely have a IT security policy in place. Read post #15.
Offline  
Old 07-24-2007, 06:03 PM   #20 (permalink)
Knows Where the Search Button Is
 
Join Date: Jul 2007
Model: 8800
PIN: N/A
Carrier: T-Mobile
Posts: 45
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by John Clark View Post
You have the "wipe handheld" option. Look in Options >Security Options >General Settings. Once in General Settings click the menu (left of the trackball) button. You'll see the "Wipe Handheld" option.
Thank you for clarifying John - I do have the option! The instructional post should be clarified, as stating it as "Options >Security Options >General Settings >Wipe Handheld" leads one to infer that the option is listed on the corresponding screen.

To Philippe, that was the same issue I had. After following the suggestions here and removing the IT policy, I was able to disable the password.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.