I have a 8700c from Cingular that I upgraded the software on a few weeks ago. (PBr4.1.0_rel175_PL188.8.131.52_A184.108.40.206_Cingular) All has been working fine up until yesterday morning. I have my 8700 set to automatically turn off at 11pm and turn on at 6am. Well yesterday when I went to pull it out of the holster the screen was white with a picture of a battery with a red slash through the battery, it just hangs there and refuses to boot. When I put the battery or charger on it the LED stays RED for about 30 seconds then disappears and it shows the battery with the red slash.
I've pulled the battery and left it sit without the battery in it and tried reinserting the battery but I get the same results.
I've tried putting it on the chager without the battery and I get the same results.
I went to an AT&T store and tried another battery still the same results, I also asked if any of the 9 reps working had seen this issue and nobody has.
I tried using the JL_CMder to wipe the device but it does not recogonize the 8700. (What to do next if Jl Cmder will not connect and wipe - BlackBerryFAQ
I also tried to reinstall the OS. I've downloaded the most recent software from AT&T site to install (8700M_PBr4.2.1_rel155_PL220.127.116.11_A18.104.22.168_ATT) but during the install process I get USB PIN UNKNOWN. However it does then recogonize my pin and goes to the next screen where it trys to wipe the OS and install the OS. When it gets to the 2nd step it fails because the computer cannot re-connect to the device and then it just finishes the loader with the error message "Unable to reconnect to the device during a multi-stage load operation
Is this thing toast or can you anyone help?