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Old 07-22-2007, 04:03 PM   #1 (permalink)
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I have had 2 instances on my new 8703e where the battery seems to have run out of juice prematurely.

The first time was when I first got the phone. I charged it overnight (roughly 12 hrs), then turned it on. Over the next 32 hours, the only function I used was the browser for about 20 minutes, saving some bookmarks. After the 32 hours, I noticed that the battery symbol was empty, there was a "low battery" message, and the phone had turned the wireless off automatically.

A couple days ago, a similar experience: charged it overnight, only used the phone to delete 6 junk emails, and less than 36 hours later I had an empty battery symbol, "low battery", and the wireless was turned off.

In between the two instances (about 4 weeks apart), it seems to have worked fine, although I am not a heavy user by any means (I might use the phone / browser / email a combined total of 30 minutes per day). Based on this, I am having to charge the phone about every 3 days or so. The only thing the 2 instances have in common was that I was out of town on both occasions, and possibly wasn't in a prime service area (would this use the battery at a faster rate?)

I don't remember the exact specs, but if memory serves correctly, the 8703 is supposed to have something like 240 hours of standby time, or 220 minutes of talk time. To have less than 36 hours seems like there might be something wrong with mine.

Any ideas?

Thanks
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Old 07-22-2007, 04:07 PM   #2 (permalink)
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when in poor service area the phone drains the battery quick trying to keep up with service.

That might be it
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Old 07-22-2007, 04:09 PM   #3 (permalink)
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Sounds like a healthy battery to me. 36 hours is good.

Yes, being a low/no signal area will use the battery faster it leaves the BB searching constantly for a signal.

You should not let your battery get all the way down, read the FAQ I have linked below. Good luck.

Maximum Battery Life - BlackBerryFAQ
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Old 07-22-2007, 04:52 PM   #4 (permalink)
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To clarify, I know that in the first instance I had a good signal, and it was at the 32 hour mark that I noticed it was essentially dead. I don't know when it actually reached that point.

In the second instance, I was in and out of service areas, so it may have very well drained the battery faster looking for a good signal.

However, if we assume the battery was essentially dead at the 30 hour mark in the first example, of which 98.9% was standby time (browser was used for roughly 20 minutes out of 1800 minutes [30 hrs x 60 min/hr]), then based on the claimed standby time of 192 hours (just looked it up), I only got 15.6% out of the battery that I was supposed to. That doesn't sound good at all. Put another way, that would be like buying a car that's supposed to get 30 mpg, and only getting 4.68 mpg...

How long would the battery have lasted if I had actually used the phone instead of it being on standby? 5 hrs? 10 hrs?

I'm simply just a new user trying to figure out if my experience so far is normal, or if there's a problem with my bb and / or battery. I need a phone I can depend on...not one whose battery is sometimes dead after only 15.6%.
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Old 07-22-2007, 05:19 PM   #5 (permalink)
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You didn't say, but did you read that link I gave you?

I guess since you've gotten about 72 hours of use 30 days or so, and a little less than half that two of those days... your percentages are a lot higher than you state.

Rule of thumb: charge it everyday. The battery will last much longer. I understand your concerns, but I think you will find perusing about this forum on the very many similar threads about battery usage, you are well above the curve.
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Old 07-22-2007, 06:44 PM   #6 (permalink)
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Sorry for not mentioning, but yes I read the link. I suppose I will try charging it every night and see if that changes anything.

I have to respectfully disagree with you on a few things though. First, I didn't state that I never get more than 15.6% use out of the battery, but that that was merely the result of one of the instances that I previously had cited as an example. I don't know about you, but I consider this completely unacceptable given the manufacturer's stated times.

Second, the battery has a "claimed" usage of 192 hours on standby. That's 8 days. One shouldn't have to charge it every night. I hate to keep beating a dead horse with my car example, but that would be like buying a car that gets 30 mpg with a 18 gallon tank, and the dealer saying that although it should have an average range of 540 miles on a tank, you really need to stop at the gas station and fill up every 67.5 miles. I don't think there's many out there that would find that acceptable.

Third, you stated that I am "well above the curve" with regards to battery usage. Are you really suggesting that occasionally getting less than 15% of stated capacity out of the battery is not only normal, but acceptable?

Don't get me wrong. I'm not trying to bash the bb, as I absolutely love it otherwise and can't imagine being without it now that I've experienced it. I'm just having a hard time understanding how the battery can go dead, after only 32 hours (or less) of idle standby, when it's supposed to last 192 hours.
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Old 07-22-2007, 06:49 PM   #7 (permalink)
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Another thing...

Every cell phone I have had in the past let you know when the battery was fully charged with a message to the effect of "charging finished." Why doesn't the bb let you know (without navigating through the menus to find the % charged)?
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Old 07-22-2007, 06:53 PM   #8 (permalink)
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iPilot, I'm just offering some additional user experience, and after having read dozens of threads on the same subject.

I don't care if you bash the BB, or the battery, lol. You can just throw your percentages and analogies out the window and see how it works for you. Like the phrase says, "Your mileage may vary."

Yes, my opinion: having two instances at 30 hours use, and 30 days at 72 hours, is well above the curve.

The best recommended practice for these batteries is to top off your battery any chance you get. These batteries work best that way.

I hope it works good for you.
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Old 07-22-2007, 06:54 PM   #9 (permalink)
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Quote:
Originally Posted by iPilot View Post
Another thing...

Every cell phone I have had in the past let you know when the battery was fully charged with a message to the effect of "charging finished." Why doesn't the bb let you know (without navigating through the menus to find the % charged)?
Why? Don't know.
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Old 07-22-2007, 07:08 PM   #10 (permalink)
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Quote:
Originally Posted by iPilot View Post
Another thing...

Every cell phone I have had in the past let you know when the battery was fully charged with a message to the effect of "charging finished." Why doesn't the bb let you know (without navigating through the menus to find the % charged)?
the charging sign next to the battery disappears
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Old 07-22-2007, 07:19 PM   #11 (permalink)
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I understand what you're saying. Perhaps the reason I am a little irked at the battery performance is because in my line of work, having a solid, reliable link to the internet is critical. Believe me, my customers would not want to find out that I wasn't able to properly prepare. Like many, using it for work is the #1 reason why I got a bb in the first place. I don't like having something that I do not have the freedom to use for fear that the battery might die 85% early (which would also equate to less than 31 minutes of talk time). Plugging it in at every opportunity does not work on the road, as I am not about to leave it laying around with strangers present, and I do not want to be confined to the chair next to it while plugged in, simply so I don't have to worry about it being stolen.

If this problem is as widespread as you say it is though, it would seem like an easy win for an attorney in a class action lawsuit towards bb or the manufacturer of the battery due to false advertising.
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Old 07-23-2007, 12:42 AM   #12 (permalink)
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What's the deal with having to debate me? I didn't sell you your BB or make it either. If you are really irked, call your retailer.

Quote:
Originally Posted by iPilot
I am not a heavy user by any means (I might use the phone / browser / email a combined total of 30 minutes per day).
Mercy, since you aren't even a heavy user, if you would hit your BB with a charge here and there you would never see the 15% mark. If it is THAT an important business device (such as both you and I consider them) I have a charger at work, home and in each vehicle. Ten minutes driving from one appointment to the next can give you half a day of charge if you need.

Apparently, from your posts, you don't even have "this" issue if you are getting 72 hours of battery use for a month, and two of those days you get 30 hours. Since you like percentages, you have only had the battery expire prematurely early 7% of the time.

Quote:
Originally Posted by iPilot
The only thing the 2 instances have in common was that I was out of town on both occasions, and possibly wasn't in a prime service area (would this use the battery at a faster rate?)
Likewise, Posts 2 and 3 answered your questions about why the battery likely expired too soon. So your choices: charge the BB, or get an additional, or extended, battery.

Or get a lawyer, have your jollies.

Last edited by JSanders : 07-23-2007 at 08:34 AM.
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Old 07-23-2007, 12:58 AM   #13 (permalink)
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I think you should get this:

http://www.verizonwireless.com/b2c/s...essoryId=27787

It can be found here:

VerizonWireless

***Note the battery disclaimer: "Battery times vary based upon personal use and system transition."

Last edited by John Clark : 07-23-2007 at 01:00 AM.
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Old 07-23-2007, 03:04 AM   #14 (permalink)
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Within my company a handfull of users expirience this problem too, and if you are on BES indeed i think i know what you are talking about. Seen this on BlackBerry 8800's and 8700's running software 4.1.x and 4.2.x. Swapping the battery with a brand new battery did not resolve this issue!

if you are on a BES, try to send an empty policy to the users reporting this problem and disable content protection (if enabled) on the blackberry. After doing this restart the BlackBerry with ALT+CAP+DEL. Now see what happens.

This resulted in a normal battery life for the users reporting this to me. I did not yet exactly figure out which combination of policies cause this, working with RIM on this though it is hard to convince them there is something really wrong. They want handheld debug logging to analyse what is going on, but you cannot set the loglevel to Debug Info if content protection+memory card encryption is enabled

I will follow this thread...

Last edited by illy : 07-23-2007 at 03:06 AM.
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Old 07-23-2007, 09:42 PM   #15 (permalink)
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illy...thanks for the suggestion, but I am not on BES...

John...the link is currently only displaying an error message, so I'm not sure what you're pointing me to. I'll keep trying though.

JS...I am not trying to debate you...I am making an honest inquiry, as a new user, as to whether or not there is something wrong with my bb by describing my experiences. Yes, I was going to call my retailer, but I thought I could avoid that hassle by posing a simple question here and hopefully receive a simple answer. I agree with you that the battery may have drained prematurely in the second example, but in the first I had a good signal.

You suggest hitting it with a charge here and there throughout the day, yet if you read my previous post, you would know that isn't always possible for me. This is exactly my point...that I shouldn't have to charge it multiple times throughout the day if it lasted anywhere near the specs (no, I don't expect it to hit the specs everytime, but I would expect to see it within 20% or so). To compound this, I never know if I am going to only get 15% out of the battery, or something much higher...and since charging throughout the day is not always an option, that leaves me with a device that I am not free to use when I want, for fear that I will not then have it when I need it.

Finally, I really don't know why you keep bringing up the point about the battery lasting 72 hours most of the time, because if you reread my posts, I have never complained about that aspect.

Let's just agree to disagree: I think that occasionally getting only 15% out of the battery (or any consumer product for that matter) is unacceptable, and I get the impression that you feel it is perfectly fine because it is better than average.
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Old 07-23-2007, 09:46 PM   #16 (permalink)
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I was linking you to the extended battery for the 8703e on Verizon's website. I think the link includes my having entered my zip code. Anyway, check out the accessories for the 8703 on Verizon's site. I've used the extended batteries for all my devices.
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Old 07-23-2007, 10:22 PM   #17 (permalink)
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Thanks John. I never even realized there was an extended battery for the 8703...I asked when I bought it, but the Verizon rep said there wasn't one.
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Old 07-23-2007, 10:30 PM   #18 (permalink)
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iPilot, my advice is that you shouldn't be reaching any level that low, because it is not good for the battery. Topping off the charge is advised. Letting it drain to 15-20% is not advised except occasionaly. If you charge it each evening, you will be fine. That is why I pointed you to the link in the first post; it is as comprehensive as I have seen.

good luck.
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Old 07-24-2007, 03:56 PM   #19 (permalink)
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Default Do you have Bluetooth Enabled?

Having bluetooth enabled will drain your battery faster that if it were disabled. . .
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